Operations Retail Lending- Front Office
4 weeks ago
Responsibilities
1AppraisalAssess Credit worthiness and the ability of the customer to repay back the loan in future. 2Interaction & Loan CounsellingMeeting & interacting with customers ,identifying the specific needs of the customer and suggesting optimal solutions. It also includes managing objections of the customers. 3DocumentationCollecting & Checking the Documents (Eg. credit , loan agrements, application form, guarantee forms) ( Legal consequenses) 4Loan Processing / Disbursement ProcessEntire sequence of steps, from the time a loan application is received (or a loan offer is accepted) to the time loan is closed, the loan proceeds are disbursed. 5Relationship ManagementA. With customer - transaction oriented/relationship oriented to generate more business B.Managing relations within the organisation / with the channel partners 6Cross-SellingCross-Selling of HDFC Group company products eg. HDFC SLIC / HDFC ERGO 7Business DevelopmentEnhancing business from existing corporates, establishing new arrangements with corporates / developers for generating business for HDFC Ltd. Desired Candidate Profile The candidate should have the ability to explain and market the various products offered with considerable patience and empathy and ensure that his knowledge/skill promotes the growth of business. The above position requires high energy levels, integrity, customer orientation, excellent communication skills (oral and written), convincing skills, process orientation, time management, team working skills and a strong determination to achieve results. Educational Requirements MBA / PGDM in Finance / Marketing Specialisation
Key Skills :
Interaction & Loan Counselling Documentation Loan Processing / Disbursement Process Relationship Management
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