Lead- Contact Center

2 days ago

Mumbai, India Michael Page Full time

Opportunity to work with a leading financial institution Opportunity to work directly with the senior management About Our Client Leading NBFC player Job Description Drive outbound sales for cross-sell products Lead and manage a team of outbound executives to achieve daily/weekly/monthly targets. Monitor performance metrics and optimise calling strategies. Ensure high-quality customer interactions and adherence to compliance norms. Work with Product, Marketing, and Analytics teams to execute campaigns and improve lead quality. Maintain accurate reporting and support forecasting for the cross-sell vertical. The Successful Applicant Strong understanding of NBFC products (Loans, Insurance, Investments, etc.) Proven experience in outbound/cross-sell sales leadership roles Excellent communication and negotiation skills Ability to manage large teams and drive performance Data-driven approach with proficiency in CRM tools and MS Excel

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