Japanese Chatbot tester

We are looking for a dedicated and insightful Chatbot Tester with a strong focus on sales and customer service interactions. This role is essential in ensuring our chatbot delivers a seamless, effective, and engaging experience for customers, ultimately driving satisfaction and conversion rates. The ideal candidate will have a keen eye for detail and a deep understanding of sales processes and customer service best practices.
Key Responsibilities:
Testing Sales Interactions: Evaluate the chatbot’s performance in handling sales inquiries, upselling, and cross-selling opportunities. Ensure the chatbot provides accurate and persuasive responses to drive conversions.
Customer Service Evaluation: Test the chatbot’s ability to address customer service issues, answer FAQs, and resolve problems efficiently. Ensure the chatbot maintains a high standard of customer support and satisfaction.
Test Planning: Develop test cases and scenarios based on sales and customer service workflows, including common customer queries, sales funnel stages, and service escalation processes.
User Experience Assessment: Assess the chatbot’s conversational flow to ensure it aligns with best practices for customer engagement and provides a user-friendly experience.
Defect Reporting: Identify and document issues related to chatbot performance in sales and customer service contexts.
Feedback and Improvement: Provide actionable feedback and recommendations to enhance the chatbot’s effectiveness in sales and customer service. Suggest improvements based on user interactions and test results.
Documentation: Maintain clear and detailed records of test results, issues, and resolutions. Prepare reports that highlight key findings and insights.
Qualifications:
Experience in customer service, sales, or related fields is preferred.
Experience in software testing, especially with chatbots, is a plus.
Translation Experience.
Excellent communication skills, both written and verbal, for documenting issues and providing feedback.
Basic knowledge of chatbot platforms and technologies.
Strong analytical skills and attention to detail.
Ability to work collaboratively with cross-functional teams.
Customer-centric mindset with a focus on improving the user experience.
Bilingual Japanese/English
What We Offer:
Competitive salary and benefits package.
A dynamic work environment focused on innovation and customer success.
Flexible working arrangements.

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