Operations Manager

1 week ago


Navi Mumbai, Maharashtra, India Smart Moves Consultants Full time
Job Role and Responsibility

Lead, develop, and implement strategies for operational excellence for both Exports and Imports.

Key Responsibilities
  • Ensure all milestones are updated by respective departments in the Logisys system.
  • Consistently exceed Branch KPI's performance, evaluating through reports in Logisys (Monthly/Quarterly/Half Yearly/Annual).
  • Develop and build relationships with operations - Carriers/Ports/CFS's/CHA's (Relationship Program to be devised and shared amongst stakeholders).
  • Identify gaps in operations, and streamline processes.
  • Manage day-to-day operational emergencies, and develop corrective/preventive solutions for such emergencies.
  • Conduct daily/weekly/monthly meetings with staff members, driving improvements in processes.
  • Effectively manage Productivity KPI.
  • Improve department's visibility and teamwork in operations by standardizing team KPI's.
  • Effectively manage carrier allocations.
  • Support Business development, through continuous improvement programs basis org/commercial feedback.
Customer/Business Focused
  • Identify internal/external customer needs, and develop solutions to solve challenges.
  • Review all SOP's prior rollout for departments.
  • Devise and implement well-written implementation guides and SOPs.
  • Devise clear import/export documentation, operations, and customer service processes and touch points with carriers.
  • Enhance the Customer onboarding process.
  • Resolve customer/sales queries, and implement strategic service improvement programs.
  • Support Business development, through effective onboarding and resolution of challenges on a strategic basis.
People Management
  • Educate and nurture team members, and develop improvement plans that help identify training needs of direct reports.
  • Provide supervision, guidance, and support to all team members regarding operations, standardized procedures, and systems.
  • Ensure continuous skill improvement, with focus on talent development.
  • Regular trainings that re-emphasize our process on a quarterly half-yearly basis.
  • Devise a Standardized Onboarding training process for new hires.


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