Deputy General Manager Operations
6 hours ago
Designation - DGM Head - Branch Operations
Location - Bangalore
MUST HAVE SKILLS
•Oversee profit and loss for your branch and lead a team to meet goals.
•Managing B2B & B2C business.
•Leading customer relations, Airport relations, ensuring driver management (To begin with Mumbai & if it goes well then Pune will be extended being a crucial market.)
•Marathi language - Preferred
JOB DESCRIPTION
1)Safety & Compliance:
•Data Analytics & Financial Management
•Operational resource management
•Business Development
•Talent Management
•Business Partner Engagement
•Should be commercially driven with a full understanding of business dynamics.
•Should have a strong sales orientation with a proven ability to grow revenues and retention.
•Highly result-oriented and motivated to achieve branch plans.
•Good communication, presentation, interpersonal, and negotiation skills.
•Good leadership qualities to manage a team and motivate them.
2)Responsible for DSO Management:
•Responsible for customer satisfaction & managing customer escalations.
•Ensure appropriate Business Partner mix - Aggregator / Fleet Owner/ DCO.
•Responsible for timely availability of fleet/ manpower based on customer requirements.
•Responsible for handling business process audits & compliance to norms applicable to the industry.
•Responsible for project review of agreed operational SLA 7.
•Responsible for timely review of OCF and contract renewal.
•Responsible for working closely with NAM to build a healthy sales pipeline.
3)Handle Branch P&L – Revenue and Gross Margin
•Responsible for efficient utilization of available resources and ensuring a high level of productivity.
•Responsible for customer retention through efficient operations on the ground.
•Responsible for business development and expansion of Branch revenue.
•Responsible for the adoption of technology platforms and bring in process improvements across functions.
•Responsible for zero accidents and safe travel of customer employees always.
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