Calling Executives/Associates- Inbound/Outbound

2 weeks ago

NCR, India Layam Full time

Purpose of the Position

A Customer Service Executive, will act as a liaison, provide services information, answer questions, and resolve any emerging/existing problems, escalate the issues to the concerned team with the accuracy and efficiency that our customer might face.

Language:-Telugu, Kannada, Hindi & English (without MTI)

Key Roles & Responsibilities

The major/primary roles and responsibilities of the job will be as follows, including but not limited to:

Manage large amounts of Incoming/ Outgoing phone calls.

Identify and assess customers needs to achieve satisfaction.

Provide accurate, valid and complete information by using the right methods.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits;

follow up to ensure resolutions.

Skills, Knowledge & Competencies

Basic Excel Skills

  • Strong call-handling skills and active listening.

Familiarity with CRM systems and practices.

Excellent communication and presentation skills.

  • Ability to multi-task, prioritize, and manage time effectively.

Experience

1-3 years of proven customer support experience.

Education Qualifications

Preferable Graduation or pursuing graduation

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