OTC Billing Sr. Analyst

8 hours ago


Gurgaon, India Johnson Controls International Full time

Job Description:

  • End to End knowledge of OTC, Billing Expertise, Credit Rebill & Dispute Management
  • Create Invoices and distribution to Client as well uploads in Third Party Portals
  • Consolidate Invoices, Accuracy and Timely rollout of Monthly Invoices in close coordination with Order Management, Inventory,Customer Support Team & uploads in third party portals
  • Cross check Orders and Invoices against contracted terms to ensure billing consistency from contract signing to invoicing with monthly quality check.
  • Basic understanding to commercials terms in Customer Agreements like, SOW, MSA 
  • Create and maintain process documentation for Billing Processes, adherarance to SOX & Internal Controls
  • Continuously seek out better ways of performing process & supports process improvement initiatives
  • Team management. Understand the strategic direction set by senior management, clearly communicate team goals, deliverables. Monitor & Drive team performance, quality as per defined metrics.  Allocating & managing staff resources according to the changing requirements.
  • Expertise in Reporting relating to Billing, UBR and Process Updates
  • Check internal controls to ensure consistency and standardization
  • Profile involves a mix of Individual Contributor and Team Handholding role.
  • Accuracy check and action for error analysis data

Skill Set:

  • Expertise on Core AR Knowledge with Strong Analytical Skills
  • Ability to work in a high pressured, fast moving, and challenging environment
  • Ability to work effectively under time critical deadlines
  • Ability to analyze issues, apply or seek resources to help achieve a workable solution
  • Organized & Detail Oriented

Requirement & Qualification:

  • Minimum 5-6 years of experience in Billing
  • Working in US Shift timings (6.30pm to 3.30am)
  • B. Com/BBA/MBA/M. Com
  • Good Communication Skills (Verbal & Written)
  • Distinctive Customer Orientation and Interact Courteously with Customers
  • Desired work experience in Oracle, BAAN, Get Paid & Sales Force
  • Working Experience in Shared Services/BPO/F&A



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