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Network Support Engineer
2 months ago
- Providetechnical support and troubleshooting for network infrastructureincluding routers switches firewalls and wireless access points.
- Monitornetwork performance and proactively identify and resolve issues toensure optimal uptime andreliability.
- Collaboratewith internal teams to diagnose and resolve complex networkproblems.
- Configureand maintain network devices and services including VLANs routingprotocols andVPNs.
- Implementsecurity best practices to safeguard network assets and data fromunauthorized access and cyberthreats.
- Documentnetwork configurations procedures and troubleshooting steps forknowledge sharing and referencepurposes.
- Participatein the planning and implementation of network upgrades expansionsandmigrations.
Requirements
- Bachelorsdegree in Computer Science Information Technology or related field.
- Provenexperience in network support and administration preferably in acorporateenvironment.
- Proficiencyin configuring and troubleshooting Cisco Juniper or otherenterprisegrade networkingequipment.
- Solidunderstanding of TCP/IP networking principles including subnettingrouting andswitching.
- Handsonexperience with network monitoring and management tools such asSolarWinds Nagios orPRTG.
- Strongproblemsolving skills and attention todetail.
- Excellentcommunication and interpersonalskills.
- Abilityto work independently and collaboratively in a fastpacedenvironment.
- Industrycertifications such as CCNA CCNP or JNCIA are aplus.
1. Excellent verbal and written communication skills 2. Generatingleads, making sales calls, continuously updating our CRM database,and meeting sales targets 3. Proven customer support experience of6 months+ in an inbound customer care process and willing to workin 24/7 environment (Work from office) 4. Ability to workeffectively in a team environment. Pleasant, professional, andcourteous personality skills 5. Strong phone contact, handling& Sales skills and active listening 6. Customer orientation andability to adapt/respond to different types of characters 7.Ability to multi-task, prioritize and manage time effectively 8.Identifying, escalating priority issues and reporting to thehigh-level management
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