Contact PLM Support ENGINEER_IMMEDIATE

3 weeks ago

Bengaluru, India Tekskills Full time

We are seeking a skilled CONTACT PLM Support Engineer with 3 to 6 years of experience to provide expert-level support and administration for CONTACT PLM systems. The role involves managing system performance, troubleshooting issues, and ensuring adherence to SLAs through a structured support matrix to deliver reliable and efficient PLM services.

Key Responsibilities:

  • Provide L1/L2 support for CONTACT PLM platform issues, including troubleshooting, root cause analysis, and resolution.
  • Collaborate with development and infrastructure teams to escalate and resolve complex technical issues.
  • Monitor system health, performance, and implement preventive maintenance to reduce downtime.
  • Assist in the configuration, customization, and integration of CONTACT PLM modules as per business needs.
  • Document issues, resolutions, and maintain knowledge base articles for end-users and support teams.
  • Conduct training sessions and support end-users to enhance their understanding and usage of CONTACT PLM.
  • Participate in software upgrades, patch deployments, and testing to ensure system stability.
  • Stay updated on new features, industry trends, and best practices related to PLM systems.

Required Skills & Qualifications:

  • Strong knowledge of PLM concepts, workflows, and business processes.
  • Bachelors degree in Engineering, Computer Science, or related field.
  • Proficiency in troubleshooting application and database issues related to PLM software.
  • Excellent communication and interpersonal skills for collaborating with technical teams and end-users.
  • Ability to work under pressure and manage multiple support requests effectively.
  • Maintain transparency by documenting ticket progress and compliance with SLAs in the tracking system.
  • Strong analytical and problem-solving skills.
  • Proficient in troubleshooting server, database (Oracle/SQL Server), and client issues.
  • Ability to work independently and as part of a team in a fast-paced environment.

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