Technical Support Help Desk
4 weeks ago
Company Profile:Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and worldclass consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. Our mission is to provide cutting-edge technology solutions, deep global resources, and world-class consulting services that accelerate customer success and drive stakeholder value.
The breadth of our global reach, continuous innovation, and depth of our expertise acceleratescustomer success by bringing people, ideas, and technology together to solve real-world businessproblems. Through our values, such as innovation, ownership, transparency, respect, and openmindedness, we deliver solutions, services and products to more than 8,000 clients worldwide.
These clients trust our 4000+ team members in 35+ countries who for over 45 years have beenconnecting people, technology, and ideas to help accelerate their digital transformation. Satisfiedclients, including 100+ in the Fortune 500, count on our global team members who operate across75 support centers, to drive their business innovation.
In collaboration with global technology leaders like Avaya, Aruba, Cisco, Commscope, Corning,Extreme, Fortinet, Genesys, HPE, Juniper, Mitel, Nutanix, Palo Alto, Poly, Trend Micro, UiPath andVerint among others, Black Box delivers domain-focused, flexible, and customized technologysolutions and seamless services that accelerate customers’ business. Corporate:
Profile: Technical CoordinatorWork Location: BangaloreShift Time: Rotational ShiftExperience: 3 - 5 YrsWork Nature: Work from OfficeOffice Location: Manyata Tech Park
SUMMARYThe Technical Coordinator provides exceptional support service and is a hybrid role with externalcustomer and internal technician front line support on Network Infrastructure, VOIP, Retail Routers/Switches, and Wireless devices
Position focus is on flexibility, availability, adaptability, with a superior level of focus on service, andawareness of SLAs with the expectation to exceed expectations in all areas of responsibility.Essential Functions:
Ensure service level agreements are maintained and exceeded. Manage multiple project management, ticketing, and CRM tools to ensure proper workflow ofsupport documentation. Interact with team members, management, various internal departments, business partners,and third party organizations to maintain workflows, escalate, and ultimately resolve projectissues. Provide first level service via phone and WebEx for support involving different projects. Escalate irresolvable issues requiring Tier 2 support assistance within prescribed servicelevels and procedures for problem resolution in matters of greater complexity. Monitor project schedules to ensure timely technician arrival and departure and updatesystem notes accordingly. Utilize service delivery management and related technology systems and tools for efficientexecution of service desk activities. Utilize escalation and exception paths, processes and systems to report current performanceand make recommendations for improvement of performance.
EDUCATION AND EXPERIENCE Bachelor’s degree in computer science, Information Systems, Business or relatedfield, or equivalent, relevant experience. Minimum of 3-5 years of Managed Services experience within the Network Technologyservices Certifications in Project Management-- ITIL, ITSM Tool, PMP, Six Sigma, Agile, SCRUM Superior collaboration and communication skills: team building, conflict resolution,stakeholder management, risk management, product management, negotiation & decisionmaking.
-
IT Help Desk Technician
4 weeks ago
Bengaluru, India Decision Six Full time**Job brief**: We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...
-
Help Desk Technician
2 weeks ago
Bengaluru, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full timeWe are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience. Responsibilities: •...
-
Technical Support Help Desk
4 weeks ago
Bengaluru, India Black Box Full timeAre you looking for an exciting career with a growing global company? Company Profile: Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and worldclass consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. Our mission is to provide cutting-edge...
-
Technical Support Help Desk
1 month ago
Bengaluru, India Black Box Full timeAre you looking for an exciting career with a growing global company?Company Profile:Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and worldclass consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. Our mission is to provide cutting-edge...
-
Technical Support Help Desk
4 weeks ago
Bengaluru, India Black Box Full timeAre you looking for an exciting career with a growing global company?Company Profile:Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and worldclass consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. Our mission is to provide cutting-edge...
-
Help Desk Technician
2 weeks ago
Bengaluru, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full timeJob Description We are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and patience. ...
-
Supv IT Help Desk
2 days ago
Bengaluru, India Teva Pharmaceuticals Full timeWho we areTogether, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
-
Help Desk Technician
4 weeks ago
Bengaluru, India TalentNeuron Full timeTalentNeuron is a top-of-the-line HR analytics enterprise software-as-a-service product that utilizes a vast array of public data sets, including profiles, jobs, companies, universities, demographics, and skills. The product leverages cutting-edge cloud, big data, and open source technologies, frameworks, and toolsets. TalentNeuron stands as the world's...
-
Supervisor IT Help Desk
4 weeks ago
Bengaluru, India Teva Pharmaceuticals Full timeThe opportunityIT Services and Support is looking for experienced Technical Service Representatives, Global Workplace Support Services to be part of the IT service desk team providing L1 support across Teva. An ideal candidate will bring a combination of hands-on technical and good communication capabilities.How you’ll spend your day• Perform initial...
-
Supv IT Help Desk
4 days ago
Bengaluru, India Teva Pharmaceuticals Full timeWho we areTogether, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
-
Help Desk Manager and Training Specialist
1 week ago
Bengaluru, India Snaphunt Full timeThe OfferFlexible working optionsExcellent career development opportunitiesThe JobYou will be responsible for : Help Desk Management:Manage the daily operations of our help desk.Develop and implement procedures for effective help desk management.Escalate complex issues to the appropriate team members.Maintain clear and accurate documentation of all...
-
Help Desk Technician
7 hours ago
Bengaluru, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full timeWe are looking for aHelp Desk Technician to become a part of our team. As a Help DeskTechnician you will be responsible for providing exceptionalcustomer service and technical support to our clients. The idealcandidate should possess basic IT knowledge excellent communicationskills problemsolving skills and patience. Responsibilities: Provide technical...
-
IT Help Desk Specialist III
2 days ago
Bengaluru, India Teva Pharmaceuticals Full timeWho we areTogether, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
-
IT Help Desk Specialist III
4 days ago
Bengaluru, India Teva Pharmaceuticals Full timeWho we areTogether, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...
-
L1 Help Desk Executive
6 days ago
Bengaluru, India Resurge Consultants Pvt, Ltd. Full timeDesignation: L1 Help Desk Executive - Vacancies: 1 - Salary: 4LPA to 5.LPA - Experience: 1-2 yrs - Qualification: Engineer / BCA / MCA - Gender preference: Both **JOB DESCRIPTION - L1 HELP DESK** **RESPONSIBILITIES**: - Answering the service desk phone and logging tickets or directing calls - Monitoring the Triage queue and assigning tickets - Managing...
-
Service Desk Manager
2 weeks ago
Bengaluru, India RapidBraiins Full timeResponsibilities:- Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...
-
IT Help Desk Lead
3 weeks ago
Bengaluru, India Teva Pharmaceuticals Full timeThe opportunity1. Provide support and Subject Matter Expertise as required to service desk agents.2. Take end to end responsibility and ownership of enhancing process & technical knowledge in the team.3. Enhance team’s and individual agents’ technical resolution skill and score4. Optimize agents’ transaction handling time (calls, web tickets, email,...
-
IT Help Desk Lead
4 weeks ago
Bengaluru, India Teva Pharmaceuticals Full timeThe opportunity1. Provide support and Subject Matter Expertise as required to service desk agents.2. Take end to end responsibility and ownership of enhancing process & technical knowledge in the team.3. Enhance team’s and individual agents’ technical resolution skill and score4. Optimize agents’ transaction handling time (calls, web tickets, email,...
-
System Administrator
2 weeks ago
Bengaluru, India Info Origin Inc Full timeSummary :We are seeking a highly motivated and customer-focused System Administrator to join our IT team. You will play a critical role in providing comprehensive technical support to our staff, ensuring optimal system performance, user access, and timely resolution of issues. As the first point of contact for technical needs, you will be responsible for...
-
Service Desk-support
7 days ago
Bengaluru, India teamware Solutions Full timePerform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on Supply Chain products or services -...