Academic Councellor

Academic Counsellor / Student Counsellor (On-Site) — Indore Role overview We are hiring a proactive Academic Counsellor to guide students through our courses, schedule and drive attendance for demo sessions, manage fees and documentation, and keep students informed about upcoming batches. This is an *On-site* role open only to candidates based in *Indore* or willing to relocate to Indore. Key responsibilities - Student counselling: Explain course structures, outcomes, fees, and career paths clearly in Hindi and English. - Demo management: Call leads to schedule demos, send reminders, ensure high show-up rates, and collect feedback. - Admissions and fees: Handle fee discussions, invoicing/receipts, payment follow-ups, basic reconciliation, and maintain accurate records. - Lead handling: Make outbound calls, respond to enquiries (calls/WhatsApp), qualify leads, and drive conversions. - Batch coordination: Inform students about new batches, share schedules, and maintain attendance/roster updates. - CRM and reporting: Update CRM/Google Sheets daily, track funnel metrics, and share MIS reports with management. - Service and retention: Address student queries, escalate issues, and ensure a smooth onboarding experience. - Front-desk support: Greet walk-ins, manage basic documentation, and coordinate with faculty/operations.  Must-have requirements - Location: Based in *Indore* or ready to relocate to Indore before joining. - Availability: Comfortable with 6-day academic schedules and peak-hour calling. - Communication: Clear, empathetic speaking skills with a student-first approach.  Qualifications - Bachelor’s degree preferred. - 1–3 years of experience in counselling/admissions/inside sales/telecalling. Strong freshers may apply. - Experience in educational institutes or training centers is an advantage. Skills - Strong Hindi; working English proficiency. - Confident phone etiquette, objection handling, and follow-up discipline. - Basic MS Office/Google Sheets; familiarity with CRM and WhatsApp Business. - Organization, accuracy in fee records, and time management. - Target orientation with ethical counselling. Compensation and benefits - Competitive fixed salary with performance-based incentives. - Training and clear SOPs for counselling, demos, and fee processes. - Growth path to Senior Counsellor / Admissions Lead based on performance. Work schedule - Full-time, on-site at the institute. Typical academic hours with weekend availability as required by batches and demos.  Location - Indore (on-site). Only local candidates or those relocating to *Indore* will be considered. Interview process - Walk-in interviews at our institute. Bring your updated resume and a valid ID. - You may be asked to perform a short role-play on counselling and fee handling. How to apply - Send your resume and a 1–2 minute audio note introducing yourself and your counselling experience. - Include: current location, notice period, last CTC, expected CTC, and earliest joining date. - Walk-ins are welcome during working hours; you may also call/WhatsApp to schedule an interview. Requirements • Location: Must be currently residing in Indore or ready to relocate before joining. Outstation candidates will be considered only if they can attend an in-person interview in Indore. • Communication Skills: Excellent verbal communication in Hindi and good working knowledge of English. Should be confident, clear, and student-friendly in approach. • Experience: • 1–3 years of experience in student counselling, academic advising, telecalling, or admissions preferred. • Fresh graduates with strong communication skills and interest in counselling may also apply. • Education: Minimum Bachelor’s degree in any field. Background in education, business, or psychology will be an advantage. • Technical Proficiency: • Basic computer knowledge (MS Excel, Google Sheets, Emails). • Comfortable using WhatsApp Business, calling software, and CRM tools. • Work Ethic: • Professional, punctual, and responsible with follow-ups. • Able to manage multiple student enquiries simultaneously and meet daily calling targets. • Should maintain decorum and represent the institute positively at all times. • Availability: • Must be available for a 6-day working schedule (Monday–Saturday). • Flexible to handle calls, demos, and batch communications during academic hours. • Personality Traits: • Energetic, persuasive, and empathetic towards students. • Team player with eagerness to learn and grow in an academic setup. • Strong attention to detail, especially in fee discussions and record maintenance. • Preferred: • Candidates with experience in coaching institutes, training centers, or edtech companies. • Immediate joiners or candidates with short notice periods will be prioritized.