Technical Services Engineer

1 month ago


kolkata, India Corporate Resources Full time
Job Description
  • Facilitate, follow, enforce, and improve the overall enterprise escalations process.
  • Lead enterprise escalation resolutions effort - requires extensive analysis, troubleshooting and possibly, collaboration with product development teams.
  • Investigate both platforms (OS, infrastructure, network, etc.) and product issues.
  • Analyze complex customer technical problems and resolve them in a timely manner , as per SLAs.
  • Work with support and product teams to update knowledge base documentation.
  • Assist other engineering teams with testing and validation, as needed.
  • Serve as a senior resource / subject matter expert (SME) for other team members or internal customers.
  • Conduct detailed root cause analysis to identify source of the issues & come up with solutions to permanently resolve them.
  • Industry
  • IT-Software / Software Services
  • Functional Area
  • IT Software - Application Programming, Maintenance
  • Job Role
  • Software Developer
  • Job Type
  • Permanent
Qualification
  • UG Qualification
  • B.Tech/B.E - Computers
  • PG Qualification
  • Any Post Graduate - Any Specialization
  • Doctorate
  • Doctorate Not Required - None
Desired Candidate Profile Please refer to the Job description above

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