Technical Services Engineer
1 month ago
- Facilitate, follow, enforce, and improve the overall enterprise escalations process.
- Lead enterprise escalation resolutions effort - requires extensive analysis, troubleshooting and possibly, collaboration with product development teams.
- Investigate both platforms (OS, infrastructure, network, etc.) and product issues.
- Analyze complex customer technical problems and resolve them in a timely manner , as per SLAs.
- Work with support and product teams to update knowledge base documentation.
- Assist other engineering teams with testing and validation, as needed.
- Serve as a senior resource / subject matter expert (SME) for other team members or internal customers.
- Conduct detailed root cause analysis to identify source of the issues & come up with solutions to permanently resolve them.
- Industry
- IT-Software / Software Services
- Functional Area
- IT Software - Application Programming, Maintenance
- Job Role
- Software Developer
- Job Type
- Permanent
- UG Qualification
- B.Tech/B.E - Computers
- PG Qualification
- Any Post Graduate - Any Specialization
- Doctorate
- Doctorate Not Required - None
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