Software Engineer
4 weeks ago
Who We Are
Cisco seeks hardworking Engineers to join the Enterprise Network Routing Escalations Team to support platforms that cover a $15B portfolio.The ideal candidate will have (equivalent of) NOC and/or TAC Technical Support experience, Technical skills corresponding to CCNA/CCNP/CCIE level, outstanding customer skills and a very strong desire to learn and develop technically. Strong working knowledge in IP Routing is mandatory.
Who You’ll Work With
In this role you will gain insight into the detailed functionality of Cisco products, with particular emphasis on Cisco Enterprise Routing portfolio (ASR1k, ISR4k, CSR Cloud Services Router, CSP Cloud Services Platform, Viptela SDWAN). You will be exposed to all EN Enterprise Routing services and technologies and will have a significant influence in driving improvements.
What You’ll Do
Analyse, configure, and troubleshoot Routing networks with mixed Routing Platforms and protocols.Support SDWAN as the need arises.Effectively create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design.Provide remote troubleshooting support to resolve issuesFollow-through on all Incident tickets assigned to you and their resolutionEngage DE Developers, DT Dev-Test, Marketing and TAC for assistance on sophisticated issues supportManaging requirements and be the main point of contact for the customer.Driving a team of engineers for when critical issues occur and leading the team to resolution in a timely manner.Provide written and verbal updates to wider Cisco Support team and customer as needed.Rigorously adhere to processes related to tickets and update with relevant and correct notes.On Call Rotation Weekend Priority support for P1's.Work location Bangalore and support shifts if required.Effectively work with multi-functional teams to resolve major customer issues.Collaboration with team members, continuously learning, and results orientated mindset.Successful candidates will have solid technical skills and a data-driven approach to problem solving, coupled with good project management background to handle customer issues.
Who You Are
Master’s degree in Computer Science, Computer/Software/Electrical Engineering, or a related major +4 to 7 years related experienceYou have a willingness to learn Routing Technology based on Cisco: ASR1k, ISR4k, ENCS, CSR Cloud Services Router, CSP Cloud Services Platform, Viptela SDWAN Software Defined Networks, knowledge of (AWS/Azure), ScriptingKnowledge of IP technologiesAble to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.Excellent written and verbal communication, interpersonal and presentation skills.Proven planning, prioritization, and organization skills
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