Servicenow Architect

4 days ago

Bengaluru, India Appit Software Solutions Full time

Shift : UK time zone
Location : Remote
Start Immediate
Interview rounds 3

Job Description: ServiceNow Technical Architect

Experience Level: 9-15 years in ServiceNow development & solutioning
Domain Expertise: ITSM, ITOM, ITAM, ServiceNow Architecture, Performance Optimization

Role Overview:

As a ServiceNow Technical Architect, you will be responsible for designing and implementing complex ServiceNow solutions with a strong focus on scalability, best practices, and architecture. You will lead technical design discussions, guide junior developers, and ensure adherence to ServiceNow development standards.

Key Responsibilities:

  • Architect, develop, and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM.
    • Lead complex scripting, automation, and custom application development.
    • Define and enforce coding standards, security best practices, and governance frameworks.
    • Implement advanced scripting using Glide APIs, JavaScript, AngularJS, and Jelly scripting.
    • Design and optimize Flow Designer, Orchestration, and business process automation.
    • Ensure optimal instance performance, security, and compliance.
    • Lead integrations using IntegrationHub, REST/SOAP APIs, Service Graph Connector.
    • Design enterprise-wide ServiceNow architecture, including data flows and integrations.
    • Provide technical leadership, mentoring junior developers, and conducting code reviews.
    • Define best practices for CI/CD pipelines, automated testing, and instance maintenance.

Required Skills & Qualifications:
• 8+ years of hands-on ServiceNow experience, with expertise in ITSM, ITOM, ITAM.
• Strong understanding of ServiceNow architecture, scalability, and security best practices.
• Deep expertise in JavaScript, Glide APIs, Flow Designer, and Orchestration.
• Experience in ServiceNow integrations, including API security, OAuth, and third-party connectors.
• Experience with ServiceNow performance tuning, upgrade strategies, and DevOps pipelines.
• Strong leadership, mentoring, and stakeholder communication skills.

Preferred Qualifications:
• ServiceNow CIS (Certified Implementation Specialist) in ITSM, ITOM, ITAM.
• ServiceNow CAD (Certified Application Developer) certification is a plus.
• Experience in ServiceNow CMDB health, data governance, and Service Mapping.

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