Engineer

4 days ago

Chennai, Tamil Nadu, India Movate Full time

Hiring for Customer Support Engineer @ MOVATE_Ambattur, Chennai

Looking only for Immediate Joiners

Interested candidates inbox your CV to

Years of Exp - from 3 months

Must have International Support Expereince

Excellent Communication Skills

Must be a Graduate

Desired Profile

Excellent Communication - for voice, email, chat support

Should be able to communicate effectively

Should possess good telephone and email etiquette

Must be a graduate

Should be willing to work in US, UK time zones (24/7 environment including rotational night shifts)

Must have good customer handling skills with the ability to learn networking concepts

Role

Designation : Engineer

The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve creation of licenses and support accounts to the clients worldwide.

The team will also ensure customer satisfaction / experience is and stays a priority. Manage high visibility exceptions and can work with cross - functional teams to provide best solutions

Responsibilities

Creation of World Wide Return Materials Authorization

Ensuring all Premium Service orders are completed in a timely manner

Working and managing 3 Party Vendors around shipments, deliveries and returns

Resolve any RMA issues from the customer or Level 1,2& 3 Technical Centers

Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centers

Updating the Siebel Database to document customer cases

Notification to customers product shipments

Escalating RMAs for additional support in a timely manner

Manage caseloads in a timely manner to closure<

Provide customers with support for return products

Follow all guidelines for processing RMAs for customers without contracts

Providing software download access to customers by processing Web Login requests

Providing license to customers for software updates

Manage high visibility exceptions and can work with cross-functional teams to provide best solutions

Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule

Handle L0 cases for confirmation of hardware failure and proceed with RMAProvide L0 level technical assistance on cases to rule out hardware errors

Thanks,

Deepu

  • Senior Software Engineer

    12 hours ago

    Chennai, Tamil Nadu, India beBeeSOFTWARE ENGINEER Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    As a seasoned software engineer, you will be responsible for designing and developing interactive user interfaces using HTML5, CSS3, JavaScript, and frameworks such as Angular. Your expertise in Java and SQL will enable you to integrate APIs and manage client-server communications using RESTful web services. Additionally, you will work with databases like...

  • Career Opportunity

    3 days ago

    Chennai, Tamil Nadu, India beBeeData Engineer Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Summary">This role is responsible for participating as an individual contributor in project teams, troubleshooting operational issues, and providing technical solutions to operational problems.The ideal candidate will have experience with Python, SQL, and Bash Scripting, as well as knowledge of data pipeline fundamentals and general understanding of...

  • Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Valmet Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Engineer for Pulp, Energy & Circularity Business Area (based in Chennai, India)Are you the enthusiastic, self-driven and result-oriented professional who wants to move our customer's performance forward by "Leading the way"?We are looking for "Engineer" to be based in Chennai, India. This position reports to "Manager, Engineering, India".  In this position...

  • Engineer - Engines Fd

    3 weeks ago

    Chennai, Tamil Nadu, India MAHINDRA & MAHINDRA Full time

    Responsibilities Key Deliverables- Engine combustion Development- Engine calibration to meet performance emission Targets- Vehicle calibration to meet Drivability Noise Targets- Conduct formulate the required DoE Design of experiments - DPF calibration -Passive Active Regeneration- DPF Soot Modelling Delta pressure Modelling- Knowledge on DSM NCD PCD...

  • Engineer/ Senior Engineer

    4 days ago

    Chennai, Tamil Nadu, India Emerson Climate Technologies Inc Full time

    Job DescriptionJOB DESCRIPTIONJob Summary:We are looking for a motivated and experienced Product Customization Engineer to join our team. In this role, you will contribute to a dynamic team focused on delivering custom solutions to customer's unique applications. This role involves supporting quotation and order activities by implementing customized valve...

  • Electrical engineer engineer

    3 days ago

    Chennai, Tamil Nadu, India Petrofac Full time

    Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world's leading energy companies. We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual...

  • Lead Engineer, Plant Engineering

    2 weeks ago

    Chennai, Tamil Nadu, India Valmet Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Lead Engineer, Plant Engineering for Pulp, Energy & Circularity Business Area (based in Chennai, India)Are you the enthusiastic, self-driven and result-oriented professional who wants to move our customer's performance forward by "Leading the way"?We are looking for "Lead Engineer, Plant Engineering" to be based in Chennai, India. This position reports to...

  • Lead Engineer, Piping Engineering

    2 weeks ago

    Chennai, Tamil Nadu, India Valmet Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Lead Engineer, Piping Engineering for Pulp, Energy & Circularity Business Area (based in Chennai, India)Are you the enthusiastic, self-driven and result-oriented professional who wants to move our customer's performance forward by "Leading the way"?We are looking for "Lead Engineer, Piping Engineering" to be based in Chennai, India. This position reports to...

  • Engineer

    7 hours ago

    Chennai, Tamil Nadu, India Valmet Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Engineer for Pulp, Energy circularity in Services engineering (based in Chennai, India)Are you an enthusiastic, self-driven and result-oriented professional who wants to improve our customer's performance forward?We are looking for "Engineer" to be based in Chennai, India. You have an opportunity to be part of the team that delivers projects & services...

  • Senior Engineer

    1 day ago

    Chennai, Tamil Nadu, India MAHINDRA & MAHINDRA Full time

    Responsibilities Key Deliverables Engine Design and Development Design develop and optimize gasoline engines for a variety of applications including automotive industrial and off-road vehicles 3D Modeling and CAD Design Use advanced CAD software e g CATIA SolidWorks Creo to create engine components assemblies and layouts Ensure all...