DevOps Support Engineer

1 month ago

bangalore, India Cisco Full time

Who You’’ll Work With

The DevOps team at Cisco is a fast-paced group that is working to modernize and evolve development workflows in Cisco with modern, cloud-native tools and processes. A small team of motivated engineers who embrace new technologies, both vendor supported and open source tools and frameworks. The team is fun loving, supportive of their peers, and operate in a truly agile fashion with daily scrums and sprint/release planning, all with a "customers come first" demeanor. They are responsible for services providing build, artifact, code quality and source code management in a common development platform to provide Cisco developers with the best service, support, and experience possible.

What You’’ll Do

Professionally communicate with internal customers/users via email, Webex sessions, and track/update information in case tracking software

Prioritize and escalate problems to experienced technicians, collaborating with our operations lead and on-call engineer to investigate operational issues impacting users and identify root causes

Work with software vendors to gather and provide data for them to assist with root cause analysis.

Improve monitoring/log analysis systems for earlier detection of potential operational issues

Support automation development using configuration management tools and scripts to address operational incidents

Demonstrate knowledge of Cisco policies for build environment security and their application to our DevOps tools

Who you Are

The Engineering IT DevOps as a Service (EDaaS) team is seeking a skilled DevOps Engineer to contribute to the automation and support of Cisco’s Build Environment Security (BES) initiative across our continuous integration build infrastructure and services. EDaaS is a fast-paced group at the center of enhancing and securing Cisco Engineering’s development workflows. To succeed in this role, you should be self-motivated to accelerate IT processes and replace manual tasks with automation. You should also be excited about being part of an innovative and continually learning development and operations team. Your  operations support expertise  and  ability to identify and address customer security gaps  will be essential for this role.

Minimum Requirements

Bachelor’s degree in computer science or software engineering or equivalent experience

5 plus years of software development experience

Proficient in Linux/Unix systems administration

Demonstrated expertise in administration, configuration, and supporting applications in production environments.

Scripting with Bash and Python, often interacting with REST APIs

Administrative experience with the following Dev and CI tools:  Jenkins/GitHub Actions, Artifactory/Nexus, SonarQube, Git/Gerrit, and GitHub/Bitbucket/GitLab

Experience with dependency management tools like Ant, Maven, Gradle, Make

Production experience creating and using  Docker images/containers

Understanding of networking (OSI layers,  DNS , etc)

Communicates effectively both written and verbally

Strong analytical and problem-solving abilities

Experience scaling third-party software to handle traffic beyond the default configurations

Well-versed with various industry standard  Git  workflows

Preferred Requirements

Expert-level knowledge of administering or applying security best practices to  GitHub ,  Jenkins , or  Artifactory  is a major plus but not a firm requirement if general DevOps experience is strong

Experience developing plugins and/or integrations for Jenkins is a plus

Experience using Git LFS for storage of binary data within git repositories

Experience with  AWS  or any cloud technologies

Familiarity with LDAP and any modern IdP system or tooling (SAML, OAuth, OIDC)

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