Human resources manager
3 weeks ago
Reports To: Global Head of HRDepartment: Human ResourcesPosition OverviewThe General Human Resources (HR) role at Office Beacon ASPL serves as the central HR partner for our India operations, managing the full spectrum of HR functions — from recruitment and onboarding to employee engagement, compliance, and HR operations. This role is pivotal in aligning HR strategies with Office Beacon's vision of being a global leader in BPO and offshore staffing solutions, ensuring that the India site remains compliant, competitive, and an exceptional workplace for all employees.Key Responsibilities1. Talent Acquisition & OnboardingDrive the end-to-end recruitment process for all roles in India, partnering with department heads to ensure we attract top-tier talent for BPO, support, and specialized positions.Implement sourcing strategies aligned with Office Beacon's global recruitment standardsOversee seamless onboarding, ensuring every new hire receives an engaging "Day Zero to Day 30" induction experience that reflects Office Beacon culture and values.2. Employee Relations & EngagementAct as the first point of contact for employee relations, handling grievances, conflict resolution, and workplace challenges with confidentiality and professionalism.Develop and roll out Office Beacon engagement initiatives (e.g., recognition programs, cultural events, wellness activities) to boost retention and morale.Serve as a culture champion, ensuring alignment with Office Beacon's values across teams.3. Performance Management & DevelopmentManage the annual and mid-year appraisal cycles, integrating Office Beacon's performance scorecards and KPIs.Partner with leadership to define career growth pathways for high-performing employees, identifying upskilling and cross-training opportunities.Coordinate with Learning & Development to deliver targeted training programs based on India site needs.4. HR Operations & ComplianceOversee payroll inputs, leave administration, benefits management, and maintenance of accurate HR records.Ensure full compliance with Indian labor regulations (PF, ESI, Gratuity, Shops & Establishment Act, etc.) and internal Office Beacon HR policies.Liaise with government bodies, auditors, and legal advisors for statutory filings and inspections.5. Policy Implementation & Process ImprovementRegularly review and update Office Beacon HR policies to stay compliant with local laws and align with global guidelines.Recommend and implement process automation (e.g., ATS, HRIS, digital forms) to streamline HR operations.Prepare HR dashboards (attrition, headcount, engagement) for regional and global leadership reviews.6. Strategic HR SupportPartner with site leadership and global HR teams to support workforce planning, succession management, and organizational restructuring initiatives.Collaborate on global HR projects such as diversity & inclusion programs, wellness campaigns, and AI-powered HR solutions.Provide budget inputs for HR initiatives, recruitment costs, and employee engagement programs.QualificationsBachelor's degree in Human Resources, Psychology, Business Administration, or related field (MBA in HR preferred).5–8 years of progressive HR experience, ideally in the BPO or offshore services industry.Strong understanding of Indian labor laws and compliance requirements.Proven track record in recruitment, employee relations, and HR operations.Excellent interpersonal, conflict-resolution, and negotiation skills.High level of integrity and ability to handle sensitive information with discretion and professionalism.
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