Receptionist - Doha Airport

Job Description

In this role, your enthusiasm and energy will shine as you warmly welcome our guests and assist them throughout the check-in and check-out process. Your down-to-earth nature will prove invaluable in managing guest expectations within a fast-paced environment. Your sharp attention to detail ensures that no procedural steps are overlooked. Handling payments will become second nature, and your exceptional data entry skills will support the creation of accurate reports.

Main Responsibilities:

• Greet and extend a warm welcome to guests, visitors, and suppliers, while promptly answering telephone calls in line with our brand standards.
  
• Address guest queries and provide information on promotions, room prices, and local activities, ensuring guests receive accurate information.
  
• Execute payment transactions in accordance with established cash handling procedures and process reservations and cancellations efficiently and accurately.
  
• Identify potential corporate leads and cultivate long-term relationships.
  
• Encourage online mentions and solicit customer feedback.
  
• Analyze and comprehend online guest feedback, exploring opportunities for improvement.
  
• Undertake general office tasks, including correspondence, email management, and filing, to ensure the reception area operates smoothly.
  
• Maintain an appropriate inventory of supplies and reception stationery.
  
• Effectively liaise with all departments to handle guest requests and address complaints for seamless service delivery.
  
• Ensure the safety of all guests in adherence to safety procedures and guidelines.
  

Requirements

• Customer-oriented approach.
  
• Excellent communication skills.
  
• Strong attention to detail.
  
• Flexibility and adaptability to work under pressure.
  
• Ability to work both independently and as part of a team.
  
• Proactive with exceptional organizational skills.
  
• Dedication to providing exceptional customer service to our guests.
  

You must have/be:

• Minimum of one year of experience as a Hotel Receptionist in the Front Office department of a hotel.
  
• Familiarity with Opera (PMS).
  
• High School Diploma preferred.
  
• Proficiency in Arabic language is advantageous.
  

If you are passionate about hospitality, possess these qualities, and meet the criteria, we encourage you to apply and be part of our team at Premier Inn Hotels Middle East. Your journey with us promises to be rewarding and fulfilling.

Benefits

We provide an attractive compensation package, including a competitive salary, accommodation, transportation, comprehensive medical insurance (including dental coverage), air tickets, and flexible working hours that enable a balanced work-life lifestyle.

Moreover, at Premier Inn, we take pride in nurturing talent and fostering career growth within our organization. We have numerous success stories of individuals who have evolved and advanced their careers while working with us. If you are dedicated and driven, with aspirations to explore different avenues, we are committed to supporting your professional development.

Our company places a strong emphasis on cultivating a vibrant culture that enhances the experience for both our customers and our team members. This culture is underpinned by our steadfast company values. We seek individuals who not only embrace these values but also possess the passion to embody them in their daily work, always placing the customer at the core of our endeavors.

We aspire for Premier Inn to be a place where talents are honed, and careers are propelled as rapidly as our company grows. Our "promote from within" ethos underscores our commitment to creating a nurturing and engaging environment where our team can excel and deliver outstanding results.

If this resonates with you, and you are ready to be part of an environment that values your contributions and compensates you fairly, we invite you to apply now and join our exceptional team

Requirements
A passion for great customer service Advanced English language. Flexible, agile and able to work under pressure. Proactive and excellent organizational skills. Ability to work and lead a teamCustomer-oriented approach Attention to detail Experience You will be likely to have a minimum of 1year experience leading a reception team of a branded hotel. Knowledge of Opera (PMS) Computer Literate – Microsoft Office

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