Cyber Defense Center Lead

2 weeks ago

hyderabad, India Qualcomm Full time


Company:

Qualcomm India Private Limited

Job Area:

Information Technology Group, Information Technology Group > Cyber Security Engineering

General Summary:


This role will be responsible for 24x7 in 'SOC' team of Cyber Defence Center thus requires working in night shift in rotational basis to support the business requirements of the organization
People management & security incident response capabilities are very essential to this role
Continuous focus on upskilling the CDC analysts to keep them updated with changes in trend in cyber threat landscape 
Help drive lower attrition using direct engagement methods like Rewards and recognition and other indirect engagement methods to retain staff
Ensure maximum coverage and efficient operations

Manage the KPIs, operational deliverables, problem management & operational excellence
Accountable for meeting the SOC KPIs that includes "Quality Accuracy', 'Acknowledgement Time', 'Response Time', 'Time to Escalate' & 'Resolution Time'.
Set shift schedules in a rotational basis
Lead the Shift Handovers, highlight the key notables to Tier3
Help in enforcing and or governing the escalation process between T1/T2 and T3 teams
Ability to conduct detailed analysis of various security related events like Phishing events, Ransomware, DDoS events, Malware Outbreak, etc.
Synergies with cross-functional teams across Qualcomm

Continuous fine tuning of false alarms to improve alert fidelity and reduce the fatigue
Mature automation processes and capabilities to perform faster and more efficient responses leveraging automation and orchestration
Look for opportunities to gather patterns, change in attack vectors, TTPs, threat anomalies from CDC investigations and drive feedback with relevant stakeholders on preventative measures

'10+ years of experience in IT.
'Minimum 2 years experience in acting as a Shift lead in security operations or Cyber Defense Center.
The individual must also have a good awareness of current and developing security threats and technologies
Excellent Problem Solving and Critical Thinking Skills
Strong proficiency in written and spoken English
Strong interpersonal skills and a good team player
Prior professional services experience in 24x7 SOC operations is a must
Bachelor’s degree or Master’s Degree in Computer Sciences or in Cyber Security
ITIL V3.0 knowledge is a must

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of cybersecurity-relevant work experience.
OR
High School diploma or equivalent and 5+ years of cybersecurity-relevant work experience.
Physical Requirements:
• Frequently transports and installs equipment up to 40 lbs.

Applicants : If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to

Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.

Qualcomm is an equal opportunity employer and supports workforce diversity.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies :Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

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