Technical System Analyst-Oracle HCM Cloud Support

4 weeks ago

india Technip Energies Full time
About Technip Energies

At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what we do.

Global Business Services India

At Technip Energies, we are continually looking for ways to become more efficient, and ways to improve our quality, customer focus and cost competitiveness. The Global Business Services (GBS) organization is key to executing this strategy, by standardizing our processes and centralizing our services.
 

Our Vision : A customer-focused, cost-efficient, innovative, and high performing organization that drives functional excellence. 
GBS provide streamlined and consistent services to our internal customers in the domain of Finance and Accounting, Human Resources, Business Functional Support, Procurement and Legal. Our services fit our global organization and allow us to focus on business strategy and priorities. GBS also maintains continuous improvement plans to enhance our customer-oriented service culture.

About the Job: Analyst will be responsible for 2nd/3rd line support of Oracle Fusion Application, Oracle Integration Cloud, VBCS, AppUI, Custom Objects, APEX and PAAS. It is a techno/functional role which will require both functional/technical expertise to work within a controlled IT environment with a 3rd party managed service (infrastructure) partner. You will be required to engage with stakeholders across the organisation to resolve issues Job description Responsible for providing incident resolution, change input and release controls on ORACLE FUSION CLOUD application and all interfaces to this system at second and third line functional level Provide resolution of all Technical incidents or Request within the Oracle Fusion application and related Technology – SAAS, PAAS, OIC, VBCS, Oracle Functions, Database, Rest/SOAP and OAUTH. Responsible or contribute in providing/defining/validating technical architure for new or existing interfaces or custom objects. Review or assist for submission on new technical infra request. Coordinate technical tasks and deliverables for Fusion Application and related technology projects Document resolutions to promote knowledge sharing for team and customers Co-ordinate testing with end users and or global team Understands and follows Change Control Requirements Validates and resolves all incidents or determines if they are required to be escalated to company chosen programme or other Partner for external support or other interface support teams (either internal or external) Work with SOX, Internal Controls and audit support teams as needed to meet audit requirements ensuring that regulation and change management requirements are met Maintain ownership of incidents to ensure that they are remediated within SLA and to agreed quality measures Identify solutions for streamlining of business processes in Fusion Application to meet business needs, including functional setups, personalization's, interfaces, customizations, extensions and reports Participate as technical/Functional contributor on Fusion Application projects to be delivered on time, within budget and with high quality, including our planned enhancement programme Actively Participate in weekly Global Team meeting on current issues and escalations.

Works under close supervision in execution of the following activities

Following instructions for carrying out scheduled activities, ensuring quality adherence Assist with P1 monitoring and escalations  Providing reporting to underpin SLAs Responding appropriately to system failures Level 1 & Level 2 analyze & troubleshooting of application tasks as directed Monitor & resolved workflow errors for certain ERP processes Run or assist with Ad-hoc projects as required Other duties as directed by the Support Manager & Global ERP Support and Operations Manager

Required for position:

Bachelor’s degree in Computer Science, Information Systems or related field is recommended Oracle Cloud Software as a Service (SaaS) Technical Development Experience with Oracle Cloud Data Conversion Experience with Oracle Cloud Report Writing/Data Extracts Expertise with Web Services and the use of Oracle Cloud delivered Web Services (SOAP & REST) Experience Integrating Oracle SaaS using PaaS Experience Extending Oracle SaaS Applications with PaaS Experience with Oracle Cloud Infrastructure (OCI) Experience with Oracle Identity Manager, LDAP, MS Active Directory, and Identity Propagation Experience with Oracle Cloud SaaS Security Oracle Integration Cloud (OIC) Skill on : Java Cloud Service, Database Cloud Service, Visual Builder Cloud Service, Oracle BI Publisher, Oracle FRS (Financial Reporting Studio), OTBI (Transactional Business Intelligence), PL/SQL, SQL, Java, JavaScript, Groovy Script

Preferred:

Strong customer handling skills and ability to lead & mentor team-members Excellent organizational and time management skills, strong analytical & problem-solving skills Ability to acquire, absorb, and apply complex business knowledge to problems quickly OCI Certified / ITIL Foundation Certification in IT Service Management Show strong initiative, proactive and persuasive Experience working with Implementation consultants is a plus Flexible working hours during peak business periods What’s next?

Once receiving your application, a recruiter performs an initial check between your skills and qualifications with our stated requirements prior to a detailed and focused review carried with the hiring manager. We expect to take up to a few weeks to perform that review. If you hear from us, it is because we want to organize interviews and meet you physically or virtually upon locations. To have an overview of the recruitment process, visit our dedicated webpage 

We invite you to get to know more about our company by visiting and follow us on , for company updates.

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