Sr Technical Specialist

Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.What we offerNokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.DescriptionWithin CDO Infra Networks, the Networks tower manages globally the life cycle, delivery, quality and performance of the Wide Area Network, the internet connections, network traffic management, (W)LAN, DNS/DHCP and all other aspects of connectivity for Nokia Networks offices and partners. Support the digital transformation and the use of cloud services.Technical support specialist – Firewall is responsible for IT service management handling Incident management, Problem management, Change management for all IT network technologies. Work on technical design, functionality, configuration, performance and quality of connectivity. This is a position in network operations for enabling reliable service operation for IT network services.*****Open for Noida, Chennai, and Bangalore Location*******ResponsibilitiesAnalyzing production network issues and resolveWork in US time zone for operational shift support and provide required guidance to NOCOwn incident ticket resolution end-to-end and find a way to resolve or provide technical workaroundsEnsure to provide technical update during the incident managementEngage OEM, service provider to troubleshoot the issue and escalate to get it resolvedEscalate to very complex network issue to L4 engineer for supportPerform advanced troubleshooting and resolve complex network security issuesConduct regular security assessments and audits to ensure compliance with industry standards and best practices.Develop and maintain comprehensive documentation for firewall and proxy configurations, policies, and troubleshooting procedures.Required SkillsYou have:Bachelor's degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent10+ years of experience in network services and management in complex environmentsDeep understanding of network technologies: TCP/IP, VRRP, DNS, ARP, STP, Trunking, Port Channeling, VRF, IPsec, and TLSProficient in routing protocols such as OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP, and MPLSHands-on experience with FortiGate Firewall and proxy or equivalentKnowledge of IPv6 WAN routing architecture and deployment expertiseIt would be nice if you also had:Knowledge of scripting and automation tools for network managementAbility to acquire Nokia Router product knowledge, learn CLI, and deployment skillsExpertise in handling complex routing design and issues in a multi-vendor environmentGood knowledge of Enterprise WAN, LAN, wireless networks, virtualization, and load balancersUnderstanding of ITIL processes