SAP SD/CS Functional Consultant
2 weeks ago
Responsibilities:
1. SAP Implementation and Customization:
- Participate in full lifecycle SAP implementation projects, from gathering business requirements to post-implementation support.- Customize and configure SAP SD/CS modules to align with business processes and requirements.- Ensure seamless integration of SAP SD/CS with other modules and third-party systems as needed.
1. Business Process Analysis:
- Analyze business processes and recommend SAP solutions to optimize efficiency and productivity.- Collaborate with cross-functional teams to understand business needs and translate them into technical requirements.
1. Order to Cash Cycle Management:
- Manage the end-to-end Order to Cash (O2C) process, including order processing, delivery, billing, and revenue recognition.- Configure pricing procedures, billing plans, and customer master data to support O2C activities effectively.
1. Customer Service Management:
- Configure SAP CS module functionalities such as service contracts, service orders, and service confirmations.- Ensure smooth handling of customer inquiries, complaints, and service requests through SAP CS.
1. Technical Expertise:
- Utilize ABAP development skills for report and Smart Form development.- Implement and troubleshoot User Exits, BADI, BAPI, and other enhancement techniques.- Perform ABAP debugging, interface development, and workflow configuration as needed.
1. Testing and Support:
- Conduct unit testing, integration testing, and end-to-end testing to validate SAP configurations and customizations.- Provide post-implementation support, including resolving production issues, troubleshooting bugs, and ensuring SLA adherence.
1. Stakeholder Communication:
- Maintain clear and effective communication with internal stakeholders, including business users, IT teams, and management.- Collaborate with external stakeholders such as SAP consultants and vendors to achieve project objectives.
1. Continuous Improvement:
- Stay updated with SAP best practices, industry trends, and new functionalities to propose continuous improvements.- Identify opportunities for automation, process optimization, and standardization within SAP SD/CS modules.
Qualifications:
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.- 5+ years of experience as an SAP SD/CS Functional Consultant, with at least 2 full lifecycle implementations.- Proficiency in SAP SD/CS configuration, including Order Management, Pricing, Billing, and Service Management.- Hands-on experience with SAP S/4HANA is preferred.- Strong understanding of SAP integration with other modules such as MM, WM, and Finance.- Excellent problem-solving skills and ability to troubleshoot complex technical issues.- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.- SAP certification in Sales and Distribution or Customer Service is a plus.
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