Service Analyst-French LinguisticsPermanent contractBangalore, India
4 weeks ago
Bangalore, IndiaPermanent contractIT (Information Technology)
Responsibilities
Manage end to end lifecycle of IncidentAs an Incident Manager, you will be the first point of escalation and will be responsible for managing the incident within the agreed service levels. If deemed a major, you will initiate the major incident process, engage the appropriate teams and follow through with effective communications till the end of the incident.Ensure incidents are resolved within the stipulated SLAManage the BaU reportingManage the stakeholder communicationPrepare the incident reportFrench Language is a mandate for this profile.All communication (written & oral) will be in French.Exceptional understanding of French Language is Desired.Business Hours : 05:30 am to 6pm (No night shift)
Profile required
Experience Req: 5 to 7 YearsExperienced at managing escalations and major incidents, taking charge of the incident bridge, driving the incident bridge as well as the stakeholder communication.The candidate should be technically sound with knowledge of infrastructure. The candidate should have good command over spoken and written English. Knowledge of French is Mandatory.Managing the stakeholder meetings with appropriate analysis on the trend, proactive measures and post incident reviews.
Why join us
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin,genetics, disability, age, or veteran status"
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