Sr Product Support Engineer

2 days ago

Hyderabad, India F5 Full time

Role Overview:

The Senior Product Support Engineer is a subject matter expert who leads the resolution of complex technical issues, ensures customer satisfaction, and drives continuous improvement in support processes. This role involves significant cross-functional collaboration and influence to enhance product support capabilities. This role will be based in

Hyderabad.

Sounds interesting? Read on

What you will do:- Lead the resolution of critical escalations and provide expert-level support to customers.
- Work closely with engineering and product teams to identify and resolve systemic issues.
- Mentor and coach junior and mid-level engineers, fostering a culture of learning and excellence.
- Develop and implement best practices for escalation management and problem resolution.
- Contribute to product improvement initiatives based on customer feedback and support trends.
What you will bring:- Bachelors degree in computer science, Engineering, or related field; advanced degree preferred.
- 8 years of experience in technical support, with a focus on escalation management.
- Excellent customer service skills together with experience supporting corporate customers and service providers in production environments.
- Key areas of knowledge Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology.
- Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking/data center operations.
- NetworkOSI Model, Network & routing protocols, WAN operations
- SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure.
- Familiarity with Windows, MacOS, working knowledge of UNIX/Linux operating systems and commands
- Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.
- In-depth knowledge of F5 products and enterprise-level support processes.
- Proven leadership and mentoring abilities.
- Strong analytical, communication, and project management skills.
What Youll Get:- Hybrid working mode
- Career growth and development opportunities
- Recognitions and Rewards
- Employee Assistance Program
- Competitive pay, , and cool perks
- Dynamic Interest Groups
Apply if you believe your own unique capabilities can contribute to the success of this role and our organization

The About The Role is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

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