Lead Pega Support Engineers- 5+ yrs

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe.At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.What’s in it for you?o Immense exposure and learningo Excellent career growtho Company of highly passionate leaders and mentorso Ability to build things from scratchKnow more about MGS: -LEAD PEGA SUPPORT ENGINEERShift :- General shift work from officeJob location :- GhansoliJob Summarywe are seeking a highly skilled and proactive lead PEGA support engineer to oversee the maintenance , support and optimization of PEGA based application. the role is critical in ensuring system stability managing incident resolution and driving continuous improvement across our PEGA ecosystem. the ideal candidate will combine deep technical expertise with strong leadership and communication skills to support business critical workflows and collaborate across termsKey Responsibilities:Lead the support and maintenance of PEGA applications, ensuring high availability and performance.Manage and resolve incidents, service requests ensuring timely resolution and escalations related to PEGA applications.Monitor system health performance metrics using tools like PDC logs to proactively identify and address issues .ensure compliance with SLA security standards and audit requirementsCollaborate with development , QA and infrastructure teams to troubleshoot and resolve complex problems .Maintain and enhance support documentation, knowledge base articles and runbooks.Oversee deployment activities in coordination with DevOps.Ensure compliance with security standards and audit requirementsProvide mentorship and guidance to junior support engineersParticipate in root cause analysis and post incident review as to drive long terms improvements.Stay current with PEGA platform updates best practices and emerging technologiesMandate Skills:-Strong understanding of PEGA PRPC architecture, case management, and rule resolution.Experience in leading support teamExperience in troubleshooting PEGA applications, logs and performance issues .Familiarity with incident management tools(eg, SERVICENOW, JIRA)Excellent communication and analytical skillsPEGA CSA, CSSA certifiedExposure to PEGA diagnostic cloud and PEGA deployment managerExposure to rest/ soap integrations and external system troubleshootingQualification:- Bachelors in computer science, information technology or a related fieldExperience:- 6+ yrs of overall experience and 5yrs in PEGA support as lead,Experience in PEGA client lifecycle management (CLM)/ Know your customer (KYC) framework is a strong advantage .Preferred candidates from Mumbai ( central and harbour line under 20 kilometers)Interested can share Updated cv in Subject line- LEAD PEGA SUPPORT ENGINEER - 5 +YRS Navi MumbaiJob location:-Relevant Exp :- 5+yrs Pega Support & Pega DeveloperCurrent fixed CTC:-Notice Period- immediate to 30daysAddress:Mizuho Global Services India Pvt. Ltd,11th Floor, Q2 Building Aurum Q Park, Gen 4/1,Ttc, Thane Belapur Road, MIDC Industrial Area,Ghansoli, Navi Mumbai- .