Quality Analyst

3 weeks ago


Delhi, India HDFC securities Full time
- Ensure agreed sample size is taken up for monitoring
- Manage monitoring count for low scoring execs
- Evaluation to be taken up basis parameters set for that particular unit
- Categorization of the execs basis quality scores and accordingly set the sample size
- Ongoing feedback
- To check incorrect practices
- Ensure the overall benchmark is raised with rigorous monitoring and feedback
- There should be a positive trend in the quality score
- Impart training on Soft skills/Etiquettes
- Periodic presentation of the evaluation update Unit / Team / Exec wise
- Required MIS / Records to be maintained
- Need based trainings to be taken up regularly.
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