Assistant Manager
3 months ago
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge – Knowledge of assigned process, tools and systems – Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Financial Planning & Analysis
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Assistant Manager
5 days ago
kolkata, India The Rajbari Bawali Official Full timeCompany Description The Rajbari Bawali Official is a 300-year-old boutique heritage property that has been elegantly transformed into the best luxury heritage resort near Kolkata. Each hotel room at Rajbari Bawali boasts signature features, sophisticated comfort, and luxury amenities. The property offers a unique blend of authentic heritage living and...
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Assistant Restaurant Manager
3 weeks ago
Kolkata, India Jyoti Placements Service Full timeHiring for 1 Assistant Restaurant Manager Job in Kolkata with minimum 2 Years Experience,Required Educational Qualification is : , Bachelor of Hotel Management, /PGDM with Good knowledge in Assistant Restaurant Manager etc.Experience2 - 5 YearsNo. of Openings1EducationB.B.A, Bachelor of Hotel Management, M.B.A/PGDMRoleAssistant Restaurant ManagerIndustry...
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Assistant Manager Sales
4 months ago
kolkata, India Accor Full timeJob Description We are seeking a motivated and experienced Assistant Manager Sales to support the sales team in achieving revenue targets and fostering long-term relationships with clients. In this role, you will assist in identifying and pursuing new business opportunities, as well as managing accounts and contracts to ensure customer satisfaction and...
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Assistant Manager Sales
6 days ago
kolkata, India Accor Full timeJob Description We are seeking a motivated and experienced Assistant Manager Sales to support the sales team in achieving revenue targets and fostering long-term relationships with clients. In this role, you will assist in identifying and pursuing new business opportunities, as well as managing accounts and contracts to ensure customer satisfaction and...
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Assistant Manager Sales
4 months ago
Kolkata, India Accor Full timeJob Description We are seeking a motivated and experienced Assistant Manager Sales to support the sales team in achieving revenue targets and fostering long-term relationships with clients. In this role, you will assist in identifying and pursuing new business opportunities, as well as managing accounts and contracts to ensure customer satisfaction and...
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Assistant Manager Accounts
1 month ago
Kolkata, India The Rajbari Bawali Official Full timeCompany DescriptionThe Rajbari Bawali Official is a 300-year-old boutique heritage property that has been elegantly transformed into the best luxury heritage resort near Kolkata. Each hotel room at Rajbari Bawali boasts signature features, sophisticated comfort, and luxury amenities. The property offers a unique blend of authentic heritage living and modern...
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Assistant Manager Accounts
1 month ago
Kolkata, India The Rajbari Bawali Official Full timeCompany Description The Rajbari Bawali Official is a 300-year-old boutique heritage property that has been elegantly transformed into the best luxury heritage resort near Kolkata. Each hotel room at Rajbari Bawali boasts signature features, sophisticated comfort, and luxury amenities. The property offers a unique blend of authentic heritage living and modern...
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Assistant Manager Accounts
6 days ago
kolkata, India The Rajbari Bawali Official Full timeCompany DescriptionThe Rajbari Bawali Official is a 300-year-old boutique heritage property that has been elegantly transformed into the best luxury heritage resort near Kolkata. Each hotel room at Rajbari Bawali boasts signature features, sophisticated comfort, and luxury amenities. The property offers a unique blend of authentic heritage living and modern...
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Assistant Manager Accounts
3 weeks ago
kolkata, India The Rajbari Bawali Official Full timeCompany DescriptionThe Rajbari Bawali Official is a 300-year-old boutique heritage property that has been elegantly transformed into the best luxury heritage resort near Kolkata. Each hotel room at Rajbari Bawali boasts signature features, sophisticated comfort, and luxury amenities. The property offers a unique blend of authentic heritage living and modern...
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Assistant Manager Accounts
1 month ago
Kolkata, India The Rajbari Bawali Official Full timeCompany Description The Rajbari Bawali Official is a 300-year-old boutique heritage property that has been elegantly transformed into the best luxury heritage resort near Kolkata. Each hotel room at Rajbari Bawali boasts signature features, sophisticated comfort, and luxury amenities. The property offers a unique blend of authentic heritage living and modern...
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Assistant Manager Accounts
1 month ago
Kolkata, India The Rajbari Bawali Official Full timeCompany Description The Rajbari Bawali Official is a 300-year-old boutique heritage property that has been elegantly transformed into the best luxury heritage resort near Kolkata. Each hotel room at Rajbari Bawali boasts signature features, sophisticated comfort, and luxury amenities. The property offers a unique blend of authentic heritage living and modern...
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Assistant Finishing Manager
2 weeks ago
Kolkata, India Mace Full timeAt Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our .Within our consult business we harness our unique combination of leading-edge...
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Assistant Restaurant Manager
3 weeks ago
Kolkata, India Marriott Full timeJob Number 24161620 Job Category Food and Beverage & Culinary Location JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable....
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Assistant Manager
2 days ago
kolkata, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
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Assistant Manager
2 days ago
kolkata, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
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Assistant Restaurant Manager
3 weeks ago
Kolkata, India Marriott International Full timeJOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines...
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Assistant Restaurant Manager
4 weeks ago
Kolkata, India Marriott International Full timeJOB SUMMARYAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines...
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Assistant Restaurant Manager
4 weeks ago
Kolkata, India Marriott International Full timeJOB SUMMARYAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines...
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Assistant General Manager
4 months ago
kolkata, India Preficia Manpower Services Private Limited Full timeCooperating with the general manager, and assisting with anything from project planning to staff management. Nurturing positive working relationships with staff. Delegating daily tasks. Addressing any issues in a timely fashion. Supervising staff and controlling merchandise. Ensuring company policies and procedures are followed. Setting a good example for...
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Assistant General Manager
4 months ago
Kolkata, India Preficia Manpower Services Private Limited Full timeCooperating with the general manager, and assisting with anything from project planning to staff management.Nurturing positive working relationships with staff.Delegating daily tasks.Addressing any issues in a timely fashion.Supervising staff and controlling merchandise.Ensuring company policies and procedures are followed.Setting a good example for staff.