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CRM- Customer Relationship Executive
5 months ago
Jhajjar
Share RSS Feed Responsibilities:
1. CRM System Management: Administer and maintain our CRM system, ensuring data accuracy, security, and accessibility to authorized personnel.
2.Data Entry and Analysis: Input and update customer data, including contact information and interaction history. Analyze data to identify trends and opportunities for improvement.
3. Customer Segmentation: Create and maintain customer segments for targeted marketing campaigns and personalized communication.
4.Campaign Development: Collaborate with marketing and sales teams to develop and execute email marketing campaigns, newsletters, and other customer communications.
5. Automation: Implement and manage automated workflows and processes to streamline customer interactions and improve efficiency.
6. Reporting and Analytics: Generate and analyze reports to assess the effectiveness of CRM strategies and make data-driven recommendations for enhancements.
7. User Training and Support: Train employees on CRM best practices and provide ongoing support to ensure the system is utilized effectively.
8.Data Privacy and Compliance: Ensure CRM data complies with relevant data protection regulations, such as GDPR, and establish and maintain data privacy practices.
9. Customer Feedback: Collect and analyze customer feedback to improve CRM strategies and address any issues promptly.
Qualifications:
- Any one can apply.
- Proven experience with CRM software.
- Strong analytical skills and the ability to interpret data.
- Good communication and interpersonal skills.
- Detail-oriented with a focus on data accuracy and quality.
- Understanding of data privacy regulations and best practices.
- Familiarity with marketing and automation tools.
- Problem-solving mindset and a proactive approach to CRM management.
