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User experience writer
4 weeks ago
About Restroworks: Restroworks is a remarkable, bootstrapped success story in the restaurant technology landscape. Founded in 2012, we have grown from a cloud-based POS system into a unified technology platform trusted by over 25,000 restaurants—from global chains like Taco Bell, Subway, and Nando's to Michelin-starred fine dining—across 52 countries. Our mission is simple: " To make restaurants prosperous, globally." We are a customer-centric, product-led company that has achieved over 80% year-over-year growth and the highest customer satisfaction ratings in the industry (4.8/5 stars) by focusing on sustainable innovation rather than venture capital. Our comprehensive B2 B Saa S platform unifies front-of-house, back-of-house, analytics, and CRM to solve real-world operational challenges for our clients. The Role: As a UX Writer at Restroworks, you will be the voice of our product. You will play a critical role in shaping the user experience by crafting clear, concise, and intuitive copy that helps our users navigate our powerful and comprehensive platform. You will transform complex operational tasks into simple, accessible, and engaging interactions. Your words will be instrumental in maintaining our industry-leading customer satisfaction and ensuring our technology feels less like a tool and more like a trusted partner for restaurant operators worldwide. What You'll Do: Collaborate across teams: Work closely with Product Managers, UX/UI Designers, Researchers, and Engineers to create a cohesive and intuitive user experience. Craft compelling UI copy: Write and refine text for all user-facing touchpoints, including UI components, onboarding flows, error messages, instructional content, and in-app notifications. Define and maintain our voice: Develop and champion the Restroworks product voice and tone guidelines to ensure consistency across our entire platform, including upcoming innovations like the Restro Next CX Suite. Simplify complexity: Translate complex restaurant operations and technical functionalities into simple, human-centered language that is easily understood by a diverse, global audience. Advocate for the user: Use data, user research, and empathy to make content decisions that meet the real-world needs of restaurant staff, managers, and owners. Contribute to product strategy: Actively participate in the design process, offering a content-first perspective to solve user problems and improve product usability. Familiarity with design tools (like Figma, Sketch, Adobe XD, Notion, Miro). Who You Are: You have 2+ years of proven experience as a UX Writer, Content Strategist, or a similar role, preferably within a B2 B Saa S or Technologies company. You have a strong portfolio of work that demonstrates your ability to write for complex digital products and solve user problems with words. You are an exceptional writer, editor, and communicator with a keen eye for detail and a deep understanding of grammar, tone, and style. You are a natural collaborator who thrives in a fast-paced environment and can effectively manage feedback from multiple stakeholders. You are deeply empathetic and passionate about creating user-centered experiences. Additional: You have experience in the restaurant, food-tech, or hospitality Tech Industry. Why Join Restroworks? Make a Global Impact: Join a profitable, stable, and rapidly growing company that is a market leader in customer satisfaction and serves some of the world's most recognized restaurant brands. Shape an Innovative Product: Be at the forefront of restaurant technology, working on a unified cloud platform and exciting new AI-powered products. A Culture of Excellence: Be part of a team that values customer-centric innovation, sustainable growth, and building a product that truly makes a difference. Opportunity for Growth: As a key member of a lean and agile team, your work will have a direct and visible impact on our product and our customers' success. If you are a talented writer who is passionate about creating exceptional user experiences, we would love to hear from you.
