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ServiceNow Developer
7 days ago
Key Skills :
- ServiceNow
- ServiceNow Development
- Configuration Management Database (CMD)
- IT Service Management (ITSM)
- Human Resource Service Delivery (HRSD)
Responsibilities :
- Design, develop, and implement HR service delivery workflows and processes on the ServiceNow platform.
- Configure and manage HR service catalogs, requests, approvals, and entitlements.
- Integrate ServiceNow with other HR and IT systems to ensure seamless data flow.
- Maintain and update HR service knowledge base and user documentation.
- Troubleshoot and resolve HR service delivery issues.
- Provide ongoing support to HR users and stakeholders.
- Participate in continuous improvement initiatives to optimize HR service delivery.
Qualifications :
- 5-8 years of experience with ServiceNow administration and development.
- Strong understanding of HR service delivery concepts and best practices.
- Experience with IT Service Management (ITSM) methodologies, such as ITIL.
- Proven experience with Configuration Management Database (CMD) principles.
- Excellent communication and presentation skills.
- Ability to work effectively in a team environment.
- A positive attitude and a willingness to learn
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