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People Manager, Project Coordination

2 months ago

Bengaluru, India Diversified Full time
Job Description: Team Manager (People Manager) - PMO

Job SummaryThe Manager, Project Coordination is an integral member of the Regional PMO Leadership Team responsible for directing, organizing, and mentoring the regional project coordination team.The Manager, Project Coordination manages and leads the Project Coordinators to ensure the teams have clear guidance on supporting the business. Ensures Project Managers, AEs, and Projects are provided with all necessary support efficiently and effectively. This position will support the team by addressing and resolving roadblocks to success.The Manager, Project Coordination will have the authority to proactively identify and drive process consistency and improvement with operations leaders to drive project financial success within project management. The Manager, Project Coordination will leverage LEAN principles (such as DMAIC) to improve existing processes, remove waste, drive efficiency, and increase quality throughout. Identifies business needs, develops reporting requirements, analyzes results and provides recommendations to business leaders to make informed decisions that drive results on the P&L.

Primary Duties & Responsibilities:Work with PMO leaders to establish regional business goals & objectivesManaging direct reportees and related people management transactions including performance reviews, preparing onboarding plan for new joiners in the team, attendance management, etc.Measures efficiencies of the organization and identifies areas for improvement. Works cross regionally with project coordination managers do drive consistency throughout.Participate cross functionally in the development, acquisition, implementation, and validation of new processes to meet business goals.Maintain an understanding of regional project timelines and the skill sets of available staff resources.Coordinates, assigns, & prioritizes activities of all project coordination personnel. Personnel may be assigned cross-regionally to support business priorities.Track the workload of Project Coordinators ensuring load balancing, resource sharing and efficient utilization.Maintains and measures employees’ performance against performance and productivity standards, conducting employee reviews and training plans.Assist in developing growth plans for process and operations staff to ensure long-term success.Ensures training objectives are identified and met by all members of the team.Responsible for direct leadership and support of staff, ensuring high levels of performance and retention of high caliber employees.Responsible for hiring, development, motivation, retention, and terminations.Supports project teams with ERP tasks that drive project successes.Supports revenue recognition by aiding in direct delivery tracking, collaboration with business analysts and Sr. Leaders. Provides guidance and direction to PMs and PCs. Supports project closure by identifying issues/gaps, generating and analyzing metrics, reporting results and follows up with leadership and team members to drive quality and efficiency.Coordinate with leaders in Contract Admin, Purchasing, Accounts Receivables, and Accounts Payables to identify and drive better communication methods and standards.Complexity:The Manager, Project Coordination will provide project and task assignments to their team who work closely with the Project Managers and regional Director. The Manager, Project Coordination will manage their team members while working on special projects designed to drive organizational efficiency and profitability.Decision Making AuthorityThe Manager, Project Coordination is responsible for leading Project Coordinators in providing project and clerical support and guidance for their project managers and the Tech Ops team. He/she should work transparently with the Project Coordinators to manage their bandwidth and tasks, as well as understanding Diversified’s processes and procedures.Required/Desired Technical Skills or Competencies:CSM (Scrum Master) / PMP / CAPM / Lean Six Sigma (yellow or green belt)JiraPower BiMicrosoft TeamsExcelExperience in managing and implementing SOP guidelinesRequired/Desired Behavioral Skills or Competencies:Communication ProficiencyCustomer/Client FocusLeadershipOrganizational SkillsProblem Solving/AnalysisProficient with Microsoft OfficeAbility to switch quickly between tasksAbility to meet deadlinesOpen to feedback and directionRecruitment:InterviewsTechnical / other testsClosing candidates and keeping them warm through their notice periodsOnboardingOnboarding planSeating planTeam introductionsAnalyzing data / on performance and following associated processesProcess monitoring, analysis & improvement. Quality AssuranceEnsuring GCC associates are operating in an optimal way to get the best team resultsImproving process efficiency and propose modifications as neededChange managementDay to day supervision of associatesKeeping an eye on general attitude, peer respect, collaboration, etc.Time off and shift attendance managementManage rosters and shift plansProvide timely inputs to HR for allowancesApproving PTO and holidaysRepresentation of team for local activitiesGCC committees including workplace, shift management, hybridCommunication and reportingParticipate in the weekly GCC Management meetingsAttend Functional management meetingsProactive sharing of relevant information within the GCC teams and Functional leadersOngoing talent managementSetup the team KPI’s and performance targetsConduct regular reviews and provide feedbackBe the channel for associates to bring questions concerns, ideas to the organizationPlan and provide inputs for the Learning and growth plans for associates – including trainings and certifications etc.Providing mentorship and support on team mattersFunctional leadership (e.g., engineering, PMO, SCM, etc)Performance ReviewsSupport for lead reviewer - data collection, cover selected pointsBe lead reviewer if neededWork with HR on reviews & ratingsOwn Rewards & Recognition with HR teamHR IssuesBe the champion on Employee Experience and EngagementWear the hat of the associate and the management for decision making

Education/Certifications:5-7 years of work experience in Project Coordination Manager with people management exposureBachelors/Masters DegreeCertifications pertinent to technology area(s) of expertise (preferred)

Work Environment/Shift:

Hybrid

All the best

Disclaimer:This job description provides a high-level overview of the responsibilities and requirements for the role. It is not intended to be an exhaustive list of all tasks or duties that may be required. The scope of the role may evolve over time, and the responsibilities may change based on the needs of the company and the individual’s skills and performance. Management reserves the right to modify or adjust the role as necessary.