Senior Project Manager
2 weeks ago
As a leading global market research company, Market Xcel is seeking dynamic offline Senior Project Managers to join our project management team. This team caters to domestic and global clients across various industry verticals for their qualitative and quantitative fieldwork requirements.
The candidate is responsible for managing Market-Xcel' domestic offline projects and will be the primary point of contact for our esteemed clients during the course of a project. Project management responsibilities focus on planning, executing, oversight and completing of a project as efficiently and promptly as possible. Responsibilities include: monitoring project progress and ensuring timelines are met, maintaining relationships with clients, vendor/field agency selection along with oversight, and ensuring that delivery of the project is within budget and scope.
If you’re looking for a company that strives to create a work environment that encourages and compliments you, you’re curious, a critical thinker able to think outside the box, like challenges and are passionate about what you do, we definitely want to speak with you
Title: Senior Project Manager
Department: Project Management Team
Reporting Manager: Team Lead
Location: Mumbai
Hybrid: No
Travel Required: Yes
Travel Frequency (If yes in Travel required): Once a month
Specify Time Zone: IST
Roles & responsibilities
Client Oversight:
1. ∙ Organize and participate in client meetings2. ∙ Prepare and communicate client project status updates3. ∙ Create facility/project details for clients4. ∙ Ensure client compliance requirements are met5. ∙ Seen as the day-to-day resource for milestone updates and overall management of the project6. ∙ Provides support to the client lead in conversations with difficult clients7. ∙ Works with project team to gather feedback on project post completion of study
Compliance Requirements:
1. ∙ Ensure project staff have proper experience and training2. ∙ Submission of reconciliations as required by client3. ∙ Project closeout oversight and review4. ∙ Preparation and oversight for internal/external audits5. ∙ General understanding of Market research regulation and guidelines6. ∙
Fieldwork Management:
1. ∙ Project Planning, budget management & productivity2. ∙ Act as a source of advice on project feasibility.3. ∙ Manage research projects of different levels of complexity.4. ∙ Manage multiple projects successfully by planning and prioritizing.5. ∙ Proactively plan suggest and agree project deadlines with client / CS.6. ∙ Demonstrate understanding of questionnaire design and able to use a consultative approach to suggest alternatives to client / CS.7. ∙ Project management using PMS (project management software)8. ∙ Schedule and lead kick-off meeting9. ∙ Direct field management oversight10. ∙ Advising on in-field data verification checks and general quality checks.11. ∙ Lead daily/weekly project calls for project oversight.12. ∙ Monitoring progress of projects and adjusting as needed to meet project goals.13. ∙ Supporting team and clients in developing SOP, Project flows and project planning.14. ∙ Troubleshoot fieldwork issues.15. ∙ Project cost management and maintaining project profitability16. ∙ Oversight of all incoming and outgoing project documentation/materials17. ∙ Provide technology support18. ∙ Own the formal Project close-out process including customer satisfaction survey and project competition certificate.19. ∙ Work closely with all departments to achieve best solutions and service for Market-Xcel’s clients.20. ∙ Work closely with Sales Teams and Client Services Director to develop solid and lasting client relationships.
Vendor Management
1. ∙ Research/onboarding of new vendors2. ∙ Commissioning and aiding in selection of vendor(s)3. ∙ Generating, issuing, and monitoring of vendor purchase orders4. ∙ Review and approval vendor invoices5. ∙ Provide end-of-project notes regarding vendor performance per project
Operational Excellence and Innovation:
1. ∙ Assists in development of project management best practice documentation2. ∙ Work with the leads to develop a pilot and implement new respondent recruiting strategies3. ∙ Supports inserting efficiencies into the project management process4. ∙ Participate in quarterly and annual reviews
Experience & Qualification
1. ∙ Bachelor’s Degree or equivalent2. ∙ Candidates with PMP certifications are preferred3. ∙ 5+ years of offline project management experience with a client-facing role and 7+ years’ overall experience in market research industry4. ∙ Good Experience of handling FMCG projects – Qual & Quant
Skills
1. ∙ Competency in Word, PPT & Excel (vlookup, Pivot, etc)2. ∙ Strong communication/interpersonal skills3. ∙ Understanding of MR techniques such as random/ Kish selection/Sampling/RHR/Purposive etc4. ∙ Time management/Priority Management skillset5. ∙ Ability to make decisions, problem-solve, take responsibility and be adaptable6. ∙ Ability to work well in a team environment7. ∙ Solutions-oriented; ability to offer perspective on process efficiencies8. ∙ Motivated, proactive, flexible, accurate and driven9. ∙ Good organizational skills, combined with the ability to multi-task and prioritize potentially conflicting work demands10. ∙ Knowledgeable in related and applicable technologies11. ∙ Proficiency in reports & analysis will be an added advantage.
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