Project Manager
4 weeks ago
PROJECT MANAGERLocation: Bangalore (Work from Office) RESPONSIBILITIESOwn and drive multiple implementations for customers. Single point responsibility to ensure the success of the projects. Ensure projects implement defined organization standards and processes to ensure risk free deliveryCapture and share client feedback with the team to understand their needs and pain points Work with organization partners/resellers to effectively manage client onboarding, Implementation and support activities. Create and deliver relevant and impactful communications for diverse audiences (executives, customers, staff across functions)Resolve customer issues by collaborating with technical consultants as neededCollaborate with other functional leads to define process, operating procedures and metrics to support customer engagementsCollaborate with sales and engineering to contribute on new pursuits for existing customers to deepen the engagement with themCommunicate product enhancements and drive upsell opportunities with the customersDynamically manage day to day activities with minimum supervision QUALIFICATIONSDomain expertise in identity management, IT security and/or HR platformExperience in working with customers in varied time zonesAbility to prioritize high-impact activities, manage multiple priorities and keep complex projects moving forwardExperience successfully leading, influencing and collaborating with different functions within the organizationGood documentation skillsExceptional written and oral communication skillsPoised under pressure and a sense of humorPMP / CSM certification is nice to haveBachelor’s degree or demonstrated professional equivalent5+ years onwards
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