Vendor Operations Manager, Content Service Delivery
4 weeks ago
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in operations or business management, and vendor management.
+ 2 years of experience using analytics or applying project management tools to address business issues.
Preferred qualifications:
+ Experience working with dashboards and data.
+ Ability to manage multiple conflicting priorities and stakeholder issues/requirements, driving decisions/actions to deliver continuous improvement across operations.
+ Experience in working with dashboards and data with excellent investigative skills.
+ Excellent problem-solving and critical thinking skills with attention to detail in a fluid environement.
+ Excellent communication skills, with the ability to work and influence across multiple levels of the organization and regions.
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
As the Trust & Safety Vendor Operations Manager, you will be responsible for driving operational excellence and delivering excellent vendor operations. You will lead the day-to-day vendor operations and effectively manage vendor performance with transparent metrics, data-driven decisions and industry leading vendor management techniques.
You will be responsible for managing and delivering Service Level Agreements (SLAs) for your workflows. You are an expert in operational excellence who possesses the ability to work globally and cross-functionally with internal and external stakeholders. You are also capable of identifying, prioritizing and implementing process and automation opportunities to continuously improve and scale operations.
At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
+ Oversee a large vendor network distributed across different suppliers and sites. Own and manage the relationships with suppliers and internal teams to ensure high-quality output and successful outcomes. Responsible for Service Level Agreement (SLA) delivery at the program level.
+ Evaluate vendor performance against key metrics and SLAs. Address performance issues and collaborate with vendors to implement corrective actions.
+ Collaborate with stakeholders internally and externally to Trust & Safety (T&S) across Product, Policy and Engineering teams to drive projects, set up new teams/workflows, and also share insights to improve the overall quality of our vendor operations and make our products safer.
+ Identify process, tools, data and metrics improvements, and partner with Product, Tools, Analytics and Process Excellence teams to address gaps, solve operational challenges, and increase work efficiency and quality (e.g., capacity utilization, automation).
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
-
Hyderabad, Telangana, India Google Full timeMinimum qualifications:+ Bachelor's degree in HR, Business or related field, or equivalent practical experience.+ 7 years of experience in a customer or client-facing role supporting logistics operations.+ 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics.+ 5...
-
Delivery Operations Manager
1 week ago
Hyderabad, Telangana, India Google Inc Full timeAbout Us">Google Inc: Transforming Customer ExperiencesWe're a leading technology company that connects people and businesses with useful ads. Our Advertising products, including search, display, shopping, travel, and video advertising, help grow businesses of all sizes.You'll be part of our cross-functional team dedicated to delivering exceptional customer...
-
Technical Service Delivery Manager
5 days ago
Hyderabad, Telangana, India NTT DATA Global Delivery Services Limited Full timeJob Summary:The Cross Technology Managed Services Engineer will be responsible for delivering high-quality services to clients across multiple industries. This involves configuring, installing, testing, and operating Packaged Application technologies such as ERP, Middleware and other business critical software in the client's environment.Main...
-
Vendor Management Specialist
3 days ago
Hyderabad, Telangana, India Google Inc Full timeJob DescriptionWe are seeking an experienced Scaled Delivery Manager to join our team at Google Ads. As a key member of our global operations team, you will be responsible for managing vendor relationships, optimizing processes, and ensuring business continuity. You will work closely with our Managed Service Partner, Google Operations Center (GOC), Large...
-
IT Services Delivery Manager
19 hours ago
Hyderabad, Telangana, India NTT DATA Global Delivery Services Limited Full timeAbout NTT DATANTT DATA is a global technology services company that enables clients to succeed in the ever-changing business world. Our team at NTT DATA Global Delivery Services Limited is renowned for technical excellence and leading innovations, making a difference to our clients and society.Your Day at NTT DATAThe Collaboration Managed Services...
-
Service Delivery Manager
11 hours ago
Hyderabad, Telangana, India NTT DATA Global Delivery Services Limited Full timeJob Summary:We are seeking a highly skilled Managed Services Client Delivery Specialist to join our team at NTT DATA Global Delivery Services Limited. As a key member of our team, you will be responsible for delivering high-quality services to our clients, meeting their business needs and objectives. You will have a strong understanding of managed services,...
-
Managed Services Operations Manager
16 hours ago
Hyderabad, Telangana, India NTT DATA Global Delivery Services Limited Full timeJob Overview:We are seeking an experienced Managed Services Operations Manager to join our team at NTT DATA Global Delivery Services Limited. This role will be responsible for managing the delivery of managed services to clients, including service delivery alignment with contractual agreements and compliance requirements.Main Responsibilities:Manage client...
-
IT Service Delivery Manager
6 days ago
Hyderabad, Telangana, India NTT DATA Global Delivery Services Limited Full timeCompany Overview">NTT DATA Global Delivery Services Limited is a renowned technology and business solutions provider. We are committed to delivering innovative and value-driven services to our clients, enabling them to achieve their business objectives.About the Role">We are seeking an experienced SAP Application Engineer - Managed Services to join our team....
-
Vendor Management Expert
4 days ago
Hyderabad, Telangana, India Randstad Full timeRandstad is looking for a seasoned Vendor Management Expert to lead our India Client Program & Vendor Management functions. As a key player in our organization, you will oversee day-to-day operations, ensuring timely delivery of services while maintaining high-quality standards.ResponsibilitiesThis role involves managing vendor relationships, negotiating...
-
Managed Services Delivery Specialist
19 hours ago
Hyderabad, Telangana, India NTT DATA Global Delivery Services Limited Full timeAbout the Role:The Managed Services Client Delivery Specialist plays a crucial role in ensuring the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. This seasoned subject matter expert oversees the end-to-end delivery of managed services contracts, taking responsibility for contract...
-
Content Operations Manager
2 days ago
Hyderabad, Telangana, India Warner Bros. Discovery Full timeAbout Warner Bros. Discovery">Welcome to Warner Bros. Discovery, where creativity and innovation thrive. Our mission is to deliver exceptional content experiences that captivate audiences worldwide.As a leading media and entertainment company, we offer a dynamic work environment that fosters growth, collaboration, and diversity. Our team members are...
-
Managed Services Delivery Specialist
6 days ago
Hyderabad, Telangana, India NTT DATA Global Delivery Services Limited Full timeJob Title: Managed Services Delivery Specialist">Job Summary: We are seeking an experienced Managed Services Delivery Specialist to join our team. The successful candidate will be responsible for delivering high-quality services to our clients, ensuring their needs are met and exceeded.">About the Role:">The Managed Services Client Delivery Specialist is a...
-
Cloud Services Delivery Expert
21 hours ago
Hyderabad, Telangana, India NTT DATA Global Delivery Services Limited Full timeAbout the RoleWe are seeking a seasoned Cloud Managed Services Engineer to join our team. As a key member of our engineering function, you will be responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems.Key Responsibilities:Infrastructure Management: Ensure that assigned...
-
It Vendor Manager
1 week ago
Hyderabad, Telangana, India ZF Full timeReq ID 71647 Hyderabad India ZF India Pvt Ltd Senior IT Vendor ManagerManagement summaryAs part of the IT Partner Management Team you will be responsible for developing implementing and maintaining assigned IT vendors Vendor Management strategy You will have to establish and maintain strong partnership with selected external vendors identify...
-
IT Service Delivery Manager
3 weeks ago
Hyderabad, Telangana, India Carrier Full timeCountry: IndiaLocation: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, IndiaLocation: HyderabadSkills: IT Service Delivery Manager - South Asia PacificBuild a career with confidence:Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that...
-
Managed Services Service Desk Professional
15 hours ago
Hyderabad, Telangana, India NTT DATA Global Delivery Services Limited Full timeJob Description: Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes. Diligently follows processes, continuous follow-ups for closure and reporting. Uses Managed Services product and process knowledge along...
-
Global Vendor Operations Lead, Google Cloud
4 weeks ago
Hyderabad, Telangana, India Google Inc Full timeJob DescriptionMinimum qualifications:- Bachelor's degree or equivalent practical experience.- 8 years of experience in vendor strategy and operations, either in vendor management (working at the client) or in vendor delivery (working at the supplier).- Experience in change management in a changing environment requiring deadline-driven focus and...
-
IT Service Delivery Manager
19 hours ago
Hyderabad, Telangana, India Cubic Corporation Full timeJob SummaryThis is a unique opportunity to lead a high-performing team of IT professionals in ensuring the delivery of exceptional customer support services. As an IT Service Delivery Manager, you will be responsible for overseeing the day-to-day operations of the service desk, managing incidents and service requests, and driving process improvements to...
-
Service Delivery Manager
2 weeks ago
Hyderabad, Telangana, India Cognizant Full timeJob SummaryExperience 10 yearsAppropriate experience in Autonomous vehicles automotive systems operational management proven success record in managing operations to achieve high customer satisfaction and operational excellence Operations manager will work with PgM to review weekly monthly and quarterly operations and performance which would be measured...
-
Service Delivery Lead
5 days ago
Hyderabad, Telangana, India NTT DATA Global Delivery Services Limited Full timeJob Description: Service Delivery Lead">The Service Delivery Lead is responsible for the overall delivery of managed services to our clients. This includes ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs), as well as monitoring and assessing client satisfaction regularly through feedback...
