Shopify Support Specialist

1 week ago

Delhi, Delhi, India Ecom Ethos Full time

Responsible for assisting team with Shopify-related tasks, troubleshooting issues, andupdating team about new Shopify updates to improve UX/UI on client websites.Location: RemoteTimings: 10am to 6pm, Monday to FridaySalary: INR 25000 - 30000 Per monthAbout Us:We are a team of skilled experts that helps Brands build best website on the Shopify ecosystem.We pay equal attention to user experience, strategy and technology by continuously upgrading our skill. Based on these fundamentals, we create an intuitive and memorable experience for the Brand's customers.We are our client's on-demand Tech trouble-shooters.We have great partnerships and relationships with all the best tech on Shopify ecosystem.We work with India's top D2C brands like 82e.com, headphonezone.in, bombaysweetshop.com, facescanada.com, nonasties.in, headphonezone.in, thelabellife.comResponsibilitiesTroubleshooting: Diagnose and troubleshoot Shopify-related issues, such as order processing, theme customization, and up-to-date app integrations, and provide solutions to the team.Team Support: Respond promptly to the internal team in case of any client inquiries and support requests related to the Shopify platform via email, chat, or phone.Conduct Site Audits: Check weekly for bugs or if there are issues leading to site speed reductionData Analysis: Collect and analyse data to provide insights and recommendations for improving Shopify store performance.Research: Stay up-to-date with e-commerce trends, Shopify updates, features and best practices to provide valuable input to our team.Documentation: Maintain detailed SOPs of issues and resolutionsQualificationsStrong written and verbal communication skills.Passion for e-commerce and a basic understanding of online retail.Proficient in MS ExcelAbility to learn quickly and adapt to changing technology.Ability to pay close attention to detail and maintain high-quality work.Basic familiarity with Shopify or a willingness to undergo Shopify training.Basic understanding of web technologies and e-commerce platforms is a plus.Ability to collaborate with a remote team and take direction.Proactive and able to work independently.Benefits:Learning Opportunities: Gain hands-on experience in the world of Shopify and e-commerce.Flexible Work: Enjoy the benefits of remote work and a flexible schedule.Mentorship: Access to experienced professionals in the Shopify field for guidanceand mentorship.Potential for Growth: Outstanding interns may have the opportunity for future roleswithin the company.Get paid to learn: 10% of your working hours will be spent on training sessions andlearning the ecommerce ecosystemHow to Apply:If you're excited to kickstart your career in e-commerce, please send your resume along with a brief cover letter detailing why you're interested in this internship to look forward to welcoming you to our team and helping you grow in the world of ecommerceEcom Ethos

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