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Assistant Manager
1 week ago
Essential Functions
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible time frame
Handle escalations
Provide inputs on process and system to the team members
Client Interaction, where required at the level of Supervisors.
Ensure compliance with internal policies and procedures, external regulations and information security standards
Managing attrition & BQMs
Documented monthly performance review and annual appraisals of agents
Process Skills
1. US Insurance background is a must
2. Experience in medical underwriting
3. Excellent domain knowledge and expertise
4. People management & Stakeholder management
5. Good knowledge of SLAs and ensuring all SLAs are met
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Noida, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
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Assistant Manager
1 week ago
Noida, India EXL Full timeEssential Functions Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.Provide coaching and feedback to team members to enable them to improve their performance.Assist new hires such that they are productive on the floor in the shortest possible time frameHandle escalationsProvide inputs on...
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Assistant Manager
1 week ago
Noida, India EXL Full timeEssential Functions Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.Provide coaching and feedback to team members to enable them to improve their performance.Assist new hires such that they are productive on the floor in the shortest possible time frameHandle escalationsProvide inputs on...
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Assistant Manager
3 weeks ago
Noida, Uttar Pradesh, India Genpact Full timeGenpact (NYSE:G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
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3 weeks ago
Noida, Uttar Pradesh, India BirlaSoft Full timeEducation ·University degree in Computer Science/IT Experience/ Qualifications ·5+ years' experience in Information Security. ·3+ year experience in managing the SOC ·Knowledge of industry recognized analysis frameworks (Kill Chain, Diamond Model, MITRE ATT&CK, NIST Incident Response, etc.) ·Knowledge of Cloud Computing Fundamentals, EDR,...
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Assistant Manager
1 month ago
noida, India BirlaSoft Full timeEducation ·University degree in Computer Science/IT Experience/ Qualifications ·5+ years’ experience in Information Security. ·3+ year experience in managing the SOC ·Knowledge of industry recognized analysis frameworks (Kill Chain, Diamond Model, MITRE ATT&CK, NIST Incident Response, etc.) ·Knowledge of Cloud Computing...