Senior Associate

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of SA, POS coordinator In this role, you will be responsible forsupporting point of sales (POS) data from channel partners to ensure accuracy and alignment to systems for record for price, product and indirect customers for Healthcare Industry. Responsibilities: Condition, harmonize, and post Point of Sale (POS) data provided by the Chanel Partners. Handle all newly onboarded Channel Partners. Compare total POS business (sales) reported by channel partners to direct sales from business to the channel partners. Escalate to Senior Sales Ops Analyst when necessary. Monitor transmissions of data from company Subsidiaries Channel partners and course any failure points to country Sales Ops. Escalate delinquencies to the Senior Sales Ops Analyst. Use POS software to match customer details reported in POS to customers in Customer Master. Send a request to Data Steward when new end customers are identified for account maintenance or possible account creation. Use POS software to match products reported in POS to products in company’s Product Master. Use POS software to harmonize prices and unit of measures reported in POS with company compliance. Understand and enforce POS data confidentiality and security rules. Conduct training on POS compliance. Responsible in reporting to stakeholders during bi-weekly cadence. Help train newly onboarded Sales Ops Analyst. Handles process related inquiries of moderate scope and complexity. Qualification we seek in you Minimum Qualifications Candidate must be a graduate of a 4-year course. Excellent communication skills, both written and oral. Must be fluent in English (and any language if specifically identified in the position). Highly customer service and quality-oriented mindset Proficient research, analytical and problem-solving skills. Continuous improvement mindset. Good knowledge of MS Office Tools. Structured approach to effectively and efficiently planning own workload. Team oriented person who can focus on the details.  Preferred Qualifications Knowledge of Salesforce and SAP, POS platforms such as Vistex. Knowledgeable in Power BI and other reporting tools Why join Genpact? • Lead AI-first transformation – Build and scale AI solutions that redefine industries • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.