System Engineer-Functional

3 weeks ago


Aluva, India CLASSIC COLORS &INTERIORS Full time

Job Title: System Engineer- Functional (L2)
Location: Aluva
Salary: ₹20,000 per month

About the Role:

We are looking for a System Engineer – Functional (L2) to join our support team. In this role, you will investigate and resolve complex technical issues, support data-related queries using SQL, and collaborate with various teams to ensure product stability and customer satisfaction.

Key Responsibilities:

  • Analyze and resolve issues escalated from L1 support.
  • Investigate application and database problems.
  • Write and validate SQL queries for data correction or analysis.
  • Communicate with customers to gather more details when needed.
  • Coordinate with IT to obtain database backups and simulate issues.
  • Escalate bugs to the development team with clear documentation.
  • Propose and support long-term solutions to improve system stability.

Skills & Qualifications:

  • Proficiency in SQL and database operations.
  • Basic knowledge of JavaScript, jQuery, HTML, and CSS.
  • Strong debugging and problem-solving skills.
  • Good team collaboration and communication.
  • Understanding of business processes or domains.
  • Familiarity with CRM systems and ticketing tools.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person



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