Service Management Consultant

2 days ago

Hyderabad, India Reckitt Full time
  • We are seeking a seasoned ITIL Service Management Expert with 8–12 years of experience in managing and optimizing ITIL processes across global environments.
  • The ideal candidate will have hands-on expertise in ServiceNow - including exposure to the Common Service Data Model (CSDM) and Service Mapping
  • A track record of recent implementation of ITIL processes like Incident, Problem, Change, Release, Major Incident, and Communications Management in Service Now
  • Utilize ServiceNow, including the CSDM module, to:

o Ensure accurate service mapping and CMDB alignment
o Support data governance and service modelling best practices
o Integrate CSDM with ITIL workflows for enhanced visibility and control

  • Collaborate with cross-functional teams to engage in conversations to modify/ enhance ITIL processes in Service Now
  • Ability to orchestrate initiatives around standardization of processes across all IT&D teams
  • Conduct training and awareness sessions to promote ITIL best practices across the organization
  • Governance & Reporting: Define Governance framework and reporting principles for Service Management in light of the new CSDM model implementation
  • Vendor Management: Establish strong working relationships with service providers, vendors, and stakeholders to foster collaboration and improve service outcomes. Monitor vendor performance, identify areas for improvement, and take necessary actions to address issues and discrepancies

Skills & E

Experience & Skills required:

  • 8–12 years of experience in IT Service Management roles
  • Proven experience in Service Integration and Management or IT Service Management (ITSM).
  • Strong understanding of ITIL (Information Technology Infrastructure Library) framework and practices
  • Solid implementation experience of ITSM process (INC, PRB, CHG, CMDB etc.) on ServiceNow
  • Strong proficiency in ServiceNow, including CSDM framework and modules
  • Proven track record on implementing the Process Modernization roadmap as part of Multi-Cloud environment, multi-vendor environment & Digital transformations.
  • Experience in managing global stakeholders and vendor ecosystems
  • Ability to thrive in high-pressure environments and manage multiple priorities
  • Knowledge on Application and infrastructure Maintenance lifecycle
  • Working knowledge of GxP guidelines, prior experience of setting robust processes compliant with GxP on a ITSM tool.
  • Hands-on experience refining the Hardware & Software Asset Management & CMDB.
  • Agile Change management experience

Technical / professional qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • ITIL v3/v4 Certification (Foundation mandatory, Intermediate/Expert preferred)
  • Exposure to CSDM implementation and CMDB modelling (preferred)
  • SIAM Certification and/or equivalent Service Integration methodology (desirable)
  • Exposure to Infrastructure concepts – Cloud & On-Prem (desirable)
  • Agile Methodology (desirable)

  • Business Development Manager – IT Consulting Services

    2 weeks ago

    Hyderabad, Telangana, India The AES Group Full time

    Job Title: Senior Business Development Manager – IT, Services & ConsultingDepartment: SalesLocation: Hyderabad, IndiaJob Type: Full-TimeLet's Create the Future Together at The AES GroupAbout The AES Group:The AES Group is a premier technology consulting and IT services organization that has been bridging businesses and talent for over 20 years. We partner...

  • Financial Services Consultant

    1 week ago

    Hyderabad, Telangana, India beBeeProfessional Full time US$ 90,000 - US$ 1,50,000

    We are seeking a seasoned professional to connect clients with top-tier independent consultants for key projects. About the Role Our organization facilitates high-quality connections between financial services and management consulting clients and experienced boutique firms. Key Skills and Qualifications Main Requirements: Prior experience in business...

  • Service Management Consultant

    2 weeks ago

    Hyderabad, Telangana, India Reckitt Full time ₹ 1,04,000 - ₹ 13,08,780 per year

    We are seeking a seasoned ITIL Service Management Expert with 8–12 years of experience in managing and optimizing ITIL processes across global environments.The ideal candidate will have hands-on expertise in ServiceNow - including exposure to the Common Service Data Model (CSDM) and Service MappingA track record of recent implementation of ITIL processes...

  • Service Consultant

    1 day ago

    Hyderabad, India TalentXM (Formerly BlockTXM Inc) Full time

    We are seeking experienced SAP SD (OTC) Functional Consultants with 6–10 years of experience, strong domain knowledge, and a foundational understanding of testing processes for our client. The ideal candidate will possess the ability to contribute effectively to testing cycles, regression execution, and functional validations. &## ;&## ;&## ;&## ;&##...

  • Operational Consultant

    10 hours ago

    Hyderabad, India Streamliners Management Consulting Full time

    Role: Operations Consultant Who We Are: Streamliners is a management consulting firm specialized in rapid efficiency improvements, operational excellence, and fast turnaround. We help manufacturers and private equity owned portfolio companies in North America and Europe solve complex operational challenges to maximize profit margins and gain competitive...

  • Managing Consultant

    5 days ago

    Hyderabad, India GlobalData Plc Full time

    GlobalData's Industrials Custom Solutions group is integral to the success of GlobalData by enabling our clients to gain greater insight and value from data analysis and customized research. The team engages with senior business leaders to help them to find solutions to the challenges and opportunities impacting on their organization. We offer range of...

  • Managing consultant

    6 hours ago

    Hyderabad, India GlobalData Plc Full time

    Global Data's Industrials Custom Solutions group is integral to the success of Global Data by enabling our clients to gain greater insight and value from data analysis and customized research. The team engages with senior business leaders to help them to find solutions to the challenges and opportunities impacting on their organization. We offer range of...

  • Operational Consultant

    6 days ago

    Hyderabad, India Streamliners Management Consulting Full time

    Role: Operations ConsultantWho We Are:Streamliners is a management consulting firm specialized in rapid efficiency improvements, operational excellence, and fast turnaround. We help manufacturers and private equity owned portfolio companies in North America and Europe solve complex operational challenges to maximize profit margins and gain competitive...

  • Operational Consultant

    4 weeks ago

    Hyderabad, Telangana, India Streamliners Management Consulting Full time

    Role: Operations Consultant Who We Are: Streamliners is a management consulting firm specialized in rapid efficiency improvements, operational excellence, and fast turnaround. We help manufacturers and private equity owned portfolio companies in North America and Europe solve complex operational challenges to maximize profit margins and gain competitive...

  • Operational Consultant

    2 days ago

    Hyderabad, India Streamliners Management Consulting Full time

    Role: Operations Consultant Who We Are: Streamliners is a management consulting firm specialized in rapid efficiency improvements, operational excellence, and fast turnaround. We help manufacturers and private equity owned portfolio companies in North America and Europe solve complex operational challenges to maximize profit margins and gain competitive...