Account Growth Manager – Device-as-a-Service

3 weeks ago

Bengaluru, India Swish Club Full time

About Swish Club

Swish Club is building the future of how people and businesses access technology—through flexibility, simplicity, and scale. Our
Device-as-a-Service (DaaS)
offering helps organizations get the right devices, bundled with services, without the burden of ownership. We're now looking for a driven
Account Manager
who can deepen and expand relationships with our existing clients, ensuring they see growing value in Swish Club.

Role Overview

As an
Account Manager (DaaS)
, you will own relationships with a portfolio of existing clients. Your focus won't just be maintaining accounts—it will be about farming them, uncovering opportunities for upsell, cross-sell, and long-term growth. You'll be the trusted advisor who ensures clients stay engaged, satisfied, and ready to expand their partnership with us.

Key Responsibilities

  • Client Relationship Ownership
    : Serve as the primary point of contact for assigned accounts, building trust and credibility at all levels.
  • Account Farming
    : Identify and drive upsell and cross-sell opportunities within existing accounts to expand device deployments, add new services, and increase account value.
  • Growth Strategy
    : Develop and execute account growth plans aligned with client needs and Swish Club's business objectives.
  • Renewals & Retention
    : Proactively manage contract renewals, ensuring smooth extensions and minimal churn.
  • Client Advocacy
    : Understand client challenges, gather feedback, and collaborate with internal teams (Solutions, Operations, Support) to deliver outstanding experiences.
  • Market Insight
    : Stay informed on industry trends, competitor offerings, and technology shifts to bring fresh perspectives to clients.
  • Reporting & Forecasting
    : Track account health, growth metrics, and pipeline in CRM tools, reporting regularly on progress.

Qualifications

  • 4–6 years of experience in
    account management, client success, or enterprise sales
    , ideally in SaaS, IT services, or subscription-based models.
  • Proven track record of
    growing revenue within existing accounts
    .
  • Strong communication and relationship-building skills with senior stakeholders.
  • Comfortable navigating procurement cycles and negotiating renewals or expansions.
  • Ability to blend consultative selling with a metrics-driven approach.
  • Familiarity with
    Device-as-a-Service, IT asset leasing, or managed services
    is a plus.

What We Offer

  • A front-row seat in scaling Swish Club's DaaS business in India.
  • Competitive compensation with performance-based incentives.
  • A culture that values ownership, experimentation, and growth.
  • Opportunity to shape how enterprises think about technology consumption.

Success in this role looks like…

  • Increased wallet share within each managed account.
  • High client satisfaction and retention scores.
  • Clear revenue impact through consistent upsell and cross-sell wins.

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