Business AnalystSenior Business Analyst

3 weeks ago

hyderabad, India Saaki Argus & Averil Consulting Full time

JobTitle:

JobTemplate Consulting Process design Business Analyst ServiceAssurance SNOW Workforce management


Responsibilities:


Process Analysis& Design Business Analysis:

  • Understanding of service assurance journey andservice operations activities.
  • Ability toanalyze current business processes across variousfunctions.
  • Collaboration with stakeholders toidentify pain points and objectives.
  • Proficiency in designing TOBE (future state) businessprocesses.
  • Documentation of processesincorporating best practices.
  • Experience increating process maps and visual representations.
  • Familiarity with BPMN tools and process design tools likeARIS.
  • Knowledge of process automation toolslike Camunda or Appian.
  • Understanding ofprocess mining tools like Celonis.
  • Ensuringdelivery conforms to contractual outcomes and timelines.

ProjectManagement:

  • Support inproject planning risk and issue management.
  • Assistance in budgeting processes.
  • Experience in leading teams of at least 4members.
  • Familiarity with serviceassurancerelated consulting exercises/proposals.

Service OperationsImprovement:

  • Experiencein working with service operations teams to improveprocesses.
  • Knowledge of fiber access productsis desirable.

DataAnalysis and Insights:

  • Exposure to deriving insights from data.
  • Identifying trends and making recommendations for qualityand operational improvement.
  • Collaborationwith leaders to understand key value drivers andchallenges.


Job Location: Chennai Bangalore HyderabadPune

RemoteWork :

No

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