Product Manager-CRM

3 weeks ago

Pune, India NielsenIQ Full time

NielsenIQ Product Leadership develops and drives forward our product strategy for both NielsenIQ's internally and externally used products.



Product Manager - CR


M
If you’re a Product Manager interested in product platform strategy and product development in the CRM space, this is the opportunity for you. You’ll be at the heart of enabling our internal users (primarily those in Sales, Marketing, Finance) to do their jobs as efficiently as possible using our global CRM, Microsoft Dynamics 365. Our CRM data and functionality tie together our core enterprise processes, from marketing to sales to service of our client


s.
In this role, you will own the global product roadmap of sales functionality for CRM and will prioritize, define, and then build capabilities to meet user needs across NielsenIQ. You’ll collaborate with a team of product, technology (developers, QA, UX and architecture) and commercial leaders to define product features and generate / maintain detailed requirements to ensure the product meets evolving business needs and enable our users to work effectively and drive our business forwa


rd.
In your role, you wo ul

  • d:​​Work with the Product Leader to understand and grow the overall CRM product vi
  • sionGrow your expertise in our current CRM functionality, how users use it and key pain points; form trusted relationships with our stakehol
  • dersDrive the delivery of your product to meet the goals, stakeholder requirements and uses cases def
  • inedProactively plan focus areas for upcoming program iterations (PIs) and effectively demonstrate to business stakeholders the key problems we will solve and the impact we will del
  • iverBuild and own the roadmap to meet the product vision, delivering as much iterative value as possible for our busi
  • nessOwn the backlog, prioritization of features, value vs. complexity tradeoffs, and cross-functional dependencies / r
  • isksCreate epics to clearly articulate problems statements and objectives, and guide the tech teams and business toward a shared understan
  • dingSupport the breakdown of epics into user stories and requirem
  • entsCollaborate with scrum team(s) to plan, execute and deploy features and functions (using S
  • AFe)Ensure end-to-end product definition and delivery of solutions (input forms, business logic, approval processes, process execut
  • ion)Collaborate with user experience team, providing feedback on the des
  • ignsOwns user acceptance testing as a proxy for client users as they match your user jou
  • rneyForm hypotheses and potential solutions quickly that can be vetted out in prototypes or wireframes, partnering with
  • UX​Work with internal users and usage data to validate the effectiveness and success of your cha
  • ngesArticulate the product strategy, technical implementation, and operational pro
  • cessEvangelize the product(s) with internal stakeholders as a subject matter expert on the pro
  • ductAnalyze stakeholder feedback to improve product features and capabili


ties
We are looking for people w

  • ith:​Bachelor’s Degree in Computer Science or Engineering, or equivalent work experi
  • ence​5+ years of experience in a Product Manager role, with previous experience in a Technology, Sales Operations, or Data Science
  • role​Solid ability to present information in the simplest and most compelling
  • way​Solid communication skills, including the ability to influence key stakeho
  • ldersExperience in CRM (Microsoft Dynamics 365, Salesforce, etc.) is pref
  • erredExperience optimizing enterprise sales processes is pref
  • erredExperience using JIRA for requirements and development work tracking is pref
  • erredExperience with SAFe (Scaled Agile Framework) is a
  • plusGood understanding of technical concepts, services and implementat
  • ions​Excited to ideate on new challenges while simultaneously diving into the det
  • ails​Thrives in a fast-paced, collaborative, and flexible environment where no two days are the
  • same​Enjoys working in the gray or unknown - defining the undefined, challenging the status quo, and solving uncharted business challen
  • ges ​Passion for using data and feedback to inform decisions and to advocate for our


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