Collector (US Collections Process)

4 weeks ago

Noida, India E Solutions Full time

Job Description:

We are seeking a skilled and dedicated Collector to join our team. Preferably, Candidate shouldve a strong background in US collections process along with good knowledge about FDCPA. Candidate should have US Collections process experience for at least 6 months. Responsibilities:

  • Who can do collect debt from US customers against their pending bills.
  • Update and maintain accurate records of all repossession activities and customer interactions.
  • Excellent negotiation, analytical, and leadership skills.
  • Provide exceptional customer service while handling sensitive and sometimes difficult situations.
  • Follow company policies and procedures, as well as applicable laws and regulations, at all times.
  • Establish and manage payment plans with debtors when appropriate.
  • You will be making outbound calls to US customers for debt collections.

Requirements:

  • Undergraduate/Graduate with strong communication skills.
  • Ability to work independently and make sound decisions in high-pressure situations.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in computer/laptops.
  • Should be ok with 24*7 work environment.

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