Engineer - customer service - spanish
3 weeks ago
Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future Must be available to work on-site at our Bangalore office 5 days per week.About the roleTo give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables. What you will be doingEnphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours in SPANISH. Non-Spanish speaking candidates will be rejected for all roles if applied under this job codeCandidate must be open to work on weekends and night shiftsConducting remote troubleshooting of Enphase productsTroubleshooting, approving, and executing warranty claimsProviding pre-sales information about Enphase productsAssisting with the activation of new Enphase sites as neededDocumenting all activity in a central CRM/Help Desk software platformCoordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as neededFollowing departmental conventions and proceduresParticipating in ongoing training/education of industry standards and Enphase product-specific informationProfessionally represent Enphase via all communications mediumsAbiding by all company policies and standards of conduct contained in the Enphase Energy employee-manualPerforming other duties as assignedWho you are and what you bring Should be a Graduate – B. E/B. Tech/BCA/ BSC IT and Min C1 Certification in SpanishShould have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the positionShould have a minimum of 2-year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the roleGood Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managersStrong verbal and written communications skillsComputer literate (PC skills essential, Mac OS desirable)General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirablePreferred Qualifications BE ElectricalExposure to solar/PV-related environments
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Engineer - Customer Service - Spanish
4 weeks ago
Bengaluru, India Enphase Energy Full timeEnphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...
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Engineer - Customer Service - Spanish
2 weeks ago
Bengaluru, India Enphase Energy Full timeEnphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...
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Engineer - Customer Service - Spanish
2 days ago
Bengaluru, India Enphase Energy Full timeEnphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...
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Engineer - Customer Service - Spanish
4 weeks ago
Bengaluru, India Enphase Energy Full timeEnphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...
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Engineer - Customer Service - Spanish
4 weeks ago
Bengaluru, India Enphase Energy Full timeEnphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...
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Engineer - Customer Service - Spanish
4 weeks ago
Bengaluru, India Enphase Energy Full timeEnphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...
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Engineer - Customer Service - Spanish
4 weeks ago
Bengaluru, India Enphase Energy Full timeEnphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...
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Engineer - Customer Service - Spanish
4 weeks ago
Bengaluru, India Enphase Energy Full timeEnphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...
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Engineer - Customer Service - Spanish
4 weeks ago
Bengaluru, India Enphase Energy Full timeEnphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...
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Engineer - Customer Service - Spanish
3 weeks ago
Bengaluru, India Enphase Energy Full timeEnphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...
