[Immediate Start] Order to Cash_Collection

4 weeks ago

Hyderabad, India Genpact Full time
We are looking for a seasoned and adept Senior Collections & Dispute Resolution Specialist with experience in Order to Cash processes and proficiency in SAP. Join our vibrant finance team and play a pivotal role in formulating and implementing impactful collections strategies, overseeing the dispute resolution process, ensuring efficient cash application support, and contributing to the Order to Cash lifecycle. If you possess a demonstrated history of successfully navigating intricate collections and dispute scenarios, coupled with hands-on experience in SAP ERP, we invite you to apply for this critical position.

Responsibilities

- Develop and assess collection strategies to optimize the recovery of outstanding balances.- Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.- Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email.- Contact customers for payment through phone and email, adhering to collections strategy.- Escalate accounts within the customer's organization and internally as per collection strategy.- Take necessary actions, including legal steps, to expedite resolution.- Gather necessary information and prepare documents for settlement cases.- Approve installment and settlement plans within the scope of authority.- Track and follow up on customer payment promises related to settlements.- Escalate accounts and take necessary actions for resolution, including legal steps.- Prepare documentation/reports for governance meetings with Key Accounts Managers.- Manage bad debt write-offs, including forecasting, approval, and reconciliation.- Initiate refund requests for credit balances upon customer request.- Create refund reports, reconciling requests with payments received.- Review daily unidentified remittances report and assist with payment clearing.- Perform customer accounts reconciliation.- Respond to inquiries from customers or internal stakeholders regarding account reconciliations.- Engage resolution owners for timely dispute resolution.- Research and resolve disputes, including collaboration with internal and external stakeholders.- Provide support for escalated dispute cases and inform customers of resolution outcomes.- Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity.

Qualifications we seek in you

Minimum qualifications

- Bachelor’s degree in finance, Accounting, or related field- Rich experience in collections, dispute resolution, and cash application.- Strong analytical and problem-solving skills.- Excellent communication and negotiation abilities.- Previous experience in governance meetings and managing relationships with Key Accounts Managers

Preferred qualifications

- Detail-oriented with a focus on accuracy and continuous improvement.- Familiarity with industry regulations related to collections and dispute resolution.- In-depth knowledge of collections strategies, best practices, and their integration within SAP systems.- Hands-on experience in navigating complex collections and dispute scenarios.

Interested candidates send their updated resume to: -

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    We are looking for a seasoned and adept Senior Collections & Dispute Resolution Specialist with experience in Order to Cash processes and proficiency in SAP. Join our vibrant finance team and play a pivotal role in formulating and implementing impactful collections strategies, overseeing the dispute resolution process, ensuring efficient cash application...

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