Partner Client Relations
3 months ago
Director / Partner Client Relations
Locations – Ahmedabad, Surat, Baroda, Chennai, Bengaluru, Cochin, Hyderabad, Delhi, Mumbai, Pune
Job Objective
- To acquire and engage with Institutional clients i.e. Corporate, SME, Banks, Finance and Institution and manage the portfolios along with giving the market/product updates to the clients and making recommendations thereof.
- The Wealth Management division of our client is engaged in providing strong research-backed financial services advisory to the HNI clients and managing their ongoing financial advisory and Portfolio Management needs. The product portfolio includes Mutual funds, Life insurance, Bonds, Structured products, Real estate advisory, Company fixed deposits & Equity Commodity Broking services etc.
- Partner Client Relations are responsible for Identification and acquisition of Institutional clients and manage the overall relationship. Will also be engaged in providing the Treasury solutions, selling of all investments products and also generating business leads for our SME lending business.
- The critical skill sets that this profile requires are a strong local network, Market and Investment product knowledge, ability to interpret market trends, high collaboration, good communication and negotiation skills, target orientation, acquisition experience/expertise and customer centricity.
- The key job is to provide continuous & superior guidance to the team members to focus on (1) Client acquisition (2) Client retention & deepening (3) positioning the brand effectively to attract talent.
Key Result Areas:
To undertake new client acquisition, retention & growth:
- To execute monthly sales plan to acquire large prospective clients and ensure regular contact with all mapped clients through regular weekly / monthly calls. Daily tracking of targets & personal meeting with clients. To identify potential clients (Corporates/FIs) through referral networks and other channel of sourcing new customers like ads, directories of various corporate associations, internet etc
- To ensure 100% client penetration for business sourced & enabling increase in share of wallet & revenues
- To undertake joint calls with research team / portfolio review of clients with research team / worksite for corporate clients.
- To work with the retail teams in arranging worksites in the premises of Institutional clients
To achieve targeted profitability & fee income
- To maintain sales volumes & achieve targeted revenue from all customers/ products.
- To share regular market updates with clients and provide right investment solution.
- To maintain projected fee income at budgeted numbers and undertake cross selling initiatives to achieve them.
To contribute to customer satisfaction initiatives
- To follow the ethical and fair practices code for selling products
- To ensure regular availability of research material and inputs to the clients
- To ensure that client promises are kept and their grievances are adequately addressed or highlighted
- To keep up breast of the latest developments & report to the Regional Head, research team of the upcoming client requirements to innovate the product/service mix
To ensure policy adherence and documentation
- To be aware of all critical policies & procedures & ensure compliance with them
- To help the risk & review process through continual monitoring of client profile & ensuring thorough documentation relating to proposals & KYC procedures
- To coordinate with CSM and market intermediaries like MFs & banks for smooth transaction and operations
To formulate periodic MIS and track competitor moves and report them periodically
- To send detailed periodic activity & sales reports to the Teal Lead
- To monitor competitor moves and products, marketing initiatives and report the same to the management, product, and research teams
To contribute in skill enhancement
- To ensure ongoing self-development, attend internal and external training programs, and other relevant certifications that enhance the skills in the financial sales services
Must Have
- Should have at least 12 plus years of work experience in wealth related profiles
- Should have managed Ultra HNI customers
- Should have thorough working knowledge of Equity & Debt Markets
- Should be able to get a Book of at least 50 CR to 100 CR of MF + PMS AUM
- Should have spent at least 5 years in the current or Previous organization
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