Call Taker- Inbound

2 months ago


navi mumbai, India Mahindra Integrated Business Solutions Full time

Job Type: Full Time

Age Limit: 29 Years

Interview Mode: face to face interview

IMMEDIATE JOINING

 ON COMPANY PAYROLL


Responsibilities:

  • Answering incoming calls.
  • Identify and escalate issues to supervisors.
  • Research, identify and resolve citizen complaints using applicable software
  • Route calls to appropriate resources.
  • Document all call information according to standard operating procedures
  • Complete call logs and reports.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal or team qualitative and quantitative targets.
  • Ensure you follow the customer service script provided by the company for uniformity.


Requirements:

  • Need Confident Candidates who can handle calls efficiently.
  • Strong verbal and written communication skills in Marathi & Hindi.
  • Should be able to understand and speak basic English.
  • Should be comfortable working in rotational/night shifts for Male.
  • Should be comfortable working from office.
  • Should have basic knowledge of Computers.
  • Looking from Harbor & Central line only.
  • Looking for Non-Technical Graduates.


Benefits:

On Company Payroll

Bus facility available (pick up & drop from Ghansoli) in all shifts.

PF & ESIC will be covered.

Selection will be done based on confidence and communication skills in Marathi, Hindi & basic English.


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