Senior salesforce developer

7 days ago

Chennai, India Global Capability Centre Full time

Salesforce Service Cloud application is used by UPS Customer Service worldwide teams for Phone, Web, Email, Messaging and Chat channels • Strong knowledge and experience with Salesforce Service Cloud, CRM Analytics & Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments) • Strong Experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, Oath and Single Sign-On • Analytical skills and strong experience debuging and resolve issues/defects • Experience with Salesforce Governor limits • Knowledge of the Best Practices used for development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas • Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts • Experience with data updates / data migration using Data Loader and other Salesforce tools • Partisipate in discussions and negotiations with business representatives about requested functionality • Participate in the code reviews and ensure the code achieves appropriate test coverage • Ability to author technical solution approach and design documentation • Working experience of the Dev Ops processes: migrate changes from development to QA to production environment using Flosum • Salesforce Certification: Admin, Platform Developer 1

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