Website Support Executive

3 weeks ago

Delhi, India Zafify Full time

Position: Website Support Executive(This role does not involve coding. If you’re primarily focused on coding, this position may not be suitable for you.)Location: Noida, India (Remote)Experience: 1–2 yearsAbout the RoleAs a Website Support Executive, you will be responsible for overseeing the entire website development process—from initial client consultation to the final website launch.Key Responsibilities- Collaborate with the Customer Success Team to gather client requirements and initiate the website development process.- Communicate with clients to understand their needs, preferences, and objectives for their websites.- Work closely with the Design Team to create visually appealing and user-friendly website layouts.- Oversee the addition, modification, and removal of website content as per client requirements, including text, images, and multimedia elements.- Collaborate with the Development Team to integrate chatbot functionalities into client websites, ensuring seamless communication and engagement with visitors.- Manage the technical aspects of website development, including domain registration, hosting setup, and CMS integration.- Conduct thorough testing to ensure website functionality, responsiveness, and compatibility across different devices and browsers.- Work with the SEO Team to implement on-page optimization strategies to improve website visibility and search engine rankings.- Provide regular updates to clients on project progress, address any concerns or feedback, and obtain final approval before launch.- Assist clients with post-launch maintenance, updates, and troubleshooting as needed.- Maintain comprehensive documentation of website operations, chatbot configurations, updates, and maintenance for future reference.Requirements- Bachelor’s degree in any field (preferably Web Design or a related discipline).- Experience with WordPress and Webflow.- Proven experience in website operations, maintenance, or technical support, with a strong understanding of web technologies and protocols.- Excellent problem-solving skills and attention to detail, with the ability to diagnose and troubleshoot technical issues effectively.- Strong communication and interpersonal skills, with the ability to collaborate with clients and internal teams.- Familiarity with SEO principles, analytics tools, and performance optimization techniques is a plus.- A keen learner with the ability to quickly grasp and adapt to new technologies to deliver effective solutions.

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