ServiceNow Architect

3 days ago

bangalore, India Brainwave Optigrators LLC Full time

The role is with my Client who are headquartered in the San Francisco Bay Area, California USA, has been a pioneer in Digital Transformation and Technology Services since 2004

The Role

About the Role:

My Client is seeking a highly skilled ServiceNow Architect with deep expertise in IT Operations Management (ITOM) and Business Analysis, particularly in developing and managing dashboards. The ideal candidate will have a strong background in designing, implementing, and maintaining ServiceNow solutions, with a focus on ITOM modules. Experience in the semiconductor manufacturing industry is a plus.

 

 Key Responsibilities:

 

ServiceNow Architecture and Implementation:

  • Design, develop, and implement ServiceNow solutions, ensuring alignment with business requirements and industry best practices.
  • Lead the architectural design and technical implementation of ServiceNow ITOM modules, including but not limited to Event Management, Discovery, Orchestration, and Service Mapping.
  • Develop and maintain a comprehensive ServiceNow platform roadmap and ensure its alignment with the organization’s strategic objectives.

 

ITOM Expertise:

  • Configure and maintain ITOM processes and functionalities within ServiceNow to optimize IT operations.
  • Implement automated workflows and integrations to streamline IT operations and enhance service delivery.
  • Conduct regular assessments and audits of the ITOM setup to ensure optimal performance and compliance with industry standards.

 

Business Analysis and Dashboard Development:

  • Collaborate with business stakeholders to gather and analyze requirements for dashboard and reporting needs.
  • Design and develop interactive and insightful dashboards to provide real-time visibility into IT operations and business performance.
  • Utilize data visualization best practices to ensure dashboards are user-friendly, accurate, and actionable.

 

Collaboration and Stakeholder Management:

  • Work closely with cross-functional teams, including IT, operations, and business units, to understand and address their needs.
  • Serve as a liaison between technical teams and business stakeholders to ensure clear communication and effective solution delivery.
  • Provide expert guidance and mentorship to junior team members and stakeholders on ServiceNow and ITOM best practices.



Ideal Profile

Required Qualifications:

 

  • Minimum of 10+ years of experience in ServiceNow architecture and implementation.
  • Proven expertise in IT Operations Management (ITOM) modules within ServiceNow.
  • Extensive experience in business analysis and dashboard development.
  • Prior experience in the semiconductor manufacturing industry is highly desirable.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree is a plus.

 

Technical Skills:

  • Proficiency in ServiceNow platform, including scripting, configuration, and integrations.
  • Strong understanding of ITOM processes and tools, such as Event Management, Discovery, and Orchestration.
  • Expertise in business analysis techniques and tools for gathering requirements and developing dashboards.
  • Proficiency in data visualization tools and techniques.

 

Certifications (Preferred):

  • ServiceNow Certified System Administrator.
  • ServiceNow Certified Implementation Specialist – ITOM.
  • Additional ServiceNow certifications are a plus.

 

What's on Offer?

  • Work alongside & learn from best in class talent
  • Opportunity to make a positive impact
  • Excellent career development opportunities

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